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5 star

Marco Polo Plaza Cebu
4.5/591 Reviews

Marco Polo Plaza Cebu

Cebu Downtown Cebu|1.48km from Gaisano Country Mall
This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

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Business travel

Main Hotel & Suites
4.2/540 Reviews

Main Hotel & Suites

Cebu Downtown Cebu|0.44km from Gaisano Country Mall
I had a wonderful Christmas Hotel 2022 Staycation experience courtesy of the Main Hotel and Suites located in Barangay Banilad in the City of Cebu. This is my 21st Hotel-Resort-Farm-Campground Staycation in total here in Cebu since Christmas 2020. I instantly noticed most of their guests are foreign tourists. I easily feel the warmth the moment they welcomed me and I could feel at home away from home with their kind and accommodating staff like the  Housekeeping personnel, Irene Tolentino who carry my traveling bag to my standard queen room while having my vlogging, and Stanlee Montecalvo for the maintenance for something that needs to be fixed with Security Guard Jonathan Mendoza who act as my cameraman and delivered all my needs in the room. All these things are made possible by Front Office Associate Joyce Villanueva from the booking reservations up until our constant communication as she instantly answered all my queries and requests weeks before my stay. I got the biggest surprise when I was given that amazing Christmas gift hotel room upgrade on that Christmas morning when Front Office Associate Sheila Matuguina handed me the key for the Main Suite Room with a king-size bed, a sofa, a spacious shower & toilet, a personal refrigerator, a kettle, safety deposit box and has a small balcony overlooking the city view. I could still remember this beautiful serene Christmas night when I powered off all the lights while I was seating on top of my big king-size mattress with large soft pillows at my back and on my head while leaning on the wall. I was deeply mesmerized by the beauty of the city by night from the main suite room window. I couldn't imagine that I can have this kind of wonderful celebration on Christmas night blessed with good weather and a good climate. Two years ago, we were in quarantine and social distancing with strict protocol to follow brought by the Covid-19 pandemic, and a year ago, we are to deal with the devastating aftermath of super typhoon Odette without power, no water supply, limited supply of food, most houses were destroyed and several families were homeless. No wonder they have been awarded Tripadvisor's Travelers' Choice Award winning for consecutive years for the kind of service they have given me. With this track record, now I know the reason why travelers both local and foreign nationals choose to stay here because I, myself personally experience it.

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Breakfast

Alicia Apartelle
3.9/526 Reviews

Alicia Apartelle

Cebu Downtown Cebu|0.26km from Gaisano Country Mall
Through this review, I would like to denounce the wrong perception of the people and of the masses, including myself all these times that Alicia Apartelle is just a dormitory/boarding house for the University of Cebu (UC) students only. It all started by having the same owner and founder, Cebu-based tycoon Augusto ”Gus” Go and its location is just a few meters away from the U.C. Banilad Campus. For the very first time when I made a visit to Alicia Apartelle, I was in total awe. The said apartelle has a spacious, wide, modern, and a polished lobby with a mini fountain filled with Koi fishes for good fortunes and good luck. Although it's stylishly modern, it has an accent with the traditional Chinese paintings, statues and decors to give that good vibe to welcome both the local and foreign guests. I booked two (2) bedroom deluxe room on the lucky 8th floor overlooking the mountain view for me and my sister together with her three kids with an additional one bedroom deluxe room the following day on the 9th floor for my niece and her family together with my sister's daughter in law and grandson. Both rooms were stylishly designed, ultra modern and chic with shower and toilet in each room fully furnished with the living room, dinning room and kitchen complete with the kitchen appliances & equipments and dining utensils. You have everything you need which is a perfect staycation for us all. The staff is very accommodating, friendly and attentive. They immediately attend to our every concern and needs without waiting as they knocked at the door right away. You could feel that you're at home away from home, away from the bustle of the city, although you're right at the heart of it. Shout out to the helpful housekeeping and room attendants Gladys & Wilma, Mark from the Engineering, Sol from the Concierge and to the gentleman & good looking Life Guard Mario. I would like to acknowledge the hospitable Front Desk staff Mahli, Ezil and Nurse Charis. Thank you, thank you, thank you to all of you in making our Family Staycation Getaway 2021 successful, happy and enjoyable.

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Top rated hotels in Cebu

Searching for hotels near Gaisano Country Mall? Compare room rates and reviews to find your ideal stay.
Sophia Suites Residence Hotel
4.4/53 Reviews
Cebu Downtown
Good location and good service
Crowne Garden Hotel
3.3/510 Reviews
Cebu Downtown
Very good room, especially for the price Desk personnel were very friendly, very fast Had problem with the safe, and someone was sent up right away. Great location--close to J Y, I T Park, and Waterfront hotel
Capital O 465 Ford's Inn
3.6/56 Reviews
Cebu Downtown
It was a nice hotel. They have smoking area as well.
Sta Barbara Residence Hotel
4.3/511 Reviews
Cebu Downtown
Needed a three bedded apartment for the whole family as we were meeting in Cebu. Stumbled across Sta Barbara. Three double rooms, living room and kitchen. Perfect. Ticked all the boxes. Very reasonable as well. The apartment was extremely clean, tiled floor but no dirty feet! Location was next to a shopping complex with a supermarket and enough eating places to keep you happy. There was also a large department store below. It was a way from the centre but taxis (metered) are very cheap although the traffic is awful so allow time to get across the city. ON arrival the security staff on the gate were a bit disconcerting but that applies to everywhere in Cebu so no issues. They were very friendly and helpful getting taxis. Downsides - Single glazing in a busy city meant the rooms can be noisy, For some reason there was an issue with towels, you would think one bath and one hand towel would be easy to sort? Staff were very friendly and spoke very good English. Really enjoyed the reunion and would recommend this hotel/apartment. .
Montebello Villa Hotel Cebu
4.4/542 Reviews
Cebu Downtown
We came for day use because of the excellent pools! There’s a large lap pool and a smaller pool off to the side both in a perfect landscaped setting. Great bathrooms and locker room. They offer a complimentary afternoon buffet by the pool with Filipino pastries, noodles, fruits and coffee and hot chocolate. There’s a bar next to the large pool. We decided to stay for dinner because it happened to be a Spanish themed dinner buffet specifically that night. WOW! Absolutely unbelievable spread! Chicken, paella, seafoods, salads, fire roasted tomatoes, stuffed mushrooms, dried meats and cheeses. Hot pork and fresh vegetable dishes. Dessert area they had homemade chocolate dipped churros. They were the best churros I’ve ever had! I’ve never seen a Spanish themed buffet at a hotel in Philippines and I’m so glad I tried it. Also, randomly there was a famous Kpop star staying here too. He was being mobbed by guests at the pool asking for autographs.
Alicia Tower Residences
4.4/588 Reviews
Cebu Downtown
Location is very nice: 2 malls, gyms, cafes, and lots of restaurants around the area. They also have good security system although it is a bit of a hassle going down to get your food at their specific food delivery area and tapping the room key going in and out the gate. It is along the road so we expected it to be noisy at night, but we had a quiet sleep and no very loud noise disturbances. Room is very nice and CLEAN (10/10). Very well maintained from AC unit to bathroom and floors. They dont provide toiletries like toothpaste nd toothbrush so bring your own in advance. Staff are friendly and nice. Checkout lady gave us allowance of 1hr for checkout time since our appointment in the city was hectic. Overall it was a nice experience and I got to pay it cheap too (booked it on discount). Very recommendable.

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