Zerenity Hotel & Suites

Always my go-to hotel whenever I’m travelling to Cebu City! Located at IT Park - Ayala Malls Central Bloc, Sugbo Mercado, Park Social and numerous convenience stores and restaurants are just within walking distance 24/7. Room comes with average amenities, particularly love the pillows and breakfast! Hospitality is always beyond the bar here.

I strongly recomend

Neaedvv.

We stay room 310, 408 and 406. Room 310, the exhaust fan from ceiling is dripping with water and straight to toilet bowl. You will get wet while you will pee or pass motion. There is no hand and face towel provided at all. no room slippers and door card is not working. I need to open by keys manualy. It is very hassle. The toilet alot of molds on shower side .lastly the kettle provided has burning smell when using it Bathroom towel and bathroom rug is also dirty. No hygiene Room 408/406 - the toilet bowl will not flush, it over flow when flushing. very dirty. Can not even fix it even after changing toilet bowl itself The key card is not working, we need to always use manual keys to open the room. I find that the hotel is new but the amenities is not well maintained. we requested to change room so that we will have better stay but they don't have spare room. And unfortunately they are not able to fix the issues we escalate to them. so we end up we check out early and move to other hotel to stay. I hope the hotel will get improved and provide the basic necessity. And be prepared especially if peak season. Overall experience is bad and dont pass the basic requirement for accomodation

I arrived and checked in at 9pm in Zerenity Hotel Cebu coz I had a meeting upon arrival from the airport at 1pm today. I had multiple calls and emails so went straight to working on the table inside my room. Then, I needed to pee. Upon opening the toilet bowl seat, it was very dirty full of urine. The house keeping did not clean my toilet. I assume a supervisor inspects the cleaning done by the housekeeping staff…. I’m extremely disappointed because I checked in late… so the hotel housekeeping had long hours to clean and inspect my room before I arrive. So I called the front desk to report it. Now the evening housecleaning staff is here and cleaning the toilet. I am very sad because I am a regular guest in this hotel since 2020…. It is only now that I experienced this terrible and yucky experience. I hope the hotel reprimands housekeeping because this is a very nice hotel. Their housekeeping in charge of cleaning my room should get serious reprimand.

Zerenity Hotel is a better hotel then i expected. Nice, comfortable and cozy.