Hotels Near Castle Combe - Water Lane in Castle Combe

The hotel grounds are beautiful and the hotel looks impressive from the outside. The reception area also looked nice and the staff were efficient checking us in. However as soon as we opened the door to go to our room it went downhill rather quickly. Stair carpets looked dirty and old and scuffed paint everywhere on the woodwork. For £130 a night we expected the room to be at least clean and comfortable so we weren't too worried about the room. What a shock......it was awful. We found a wood lice scurrying along the carpet in amongst the thick layer of dust and paint flakes. Carpet was full of stains and felt sticky. Furnishings were old and grubby. The headboard was a fake bamboo concoction......very strange. The bathroom wasn't much better with dust layers on pipes and paint peeling off the radiator. Also the room was cold and felt damp. The heating must of been switched off as nothing appeared to work. Found an old radiator in the cupboard but didn't dare touch it as it looked like it had been in there for years. Damp patch in the bathroom didn't add to the ambiance. It was just horrible. In the morning there was no lights working in the bathroom......very odd. Tea tray in the room was okay and there were 2 bottles of water. Breakfast the next morning was self-serve. Staff were nice and helpful. Breakfast was okay but nothing special. Cheap pbread for toast and looked like defrosted pastries. No plant based butter which was rather annoying after being told via email they cater fully for plant based diets. We would never ever stay here again......we couldn't wait to check out. I felt dirty and itchy when I left.......not pleasant.

A return trip and brought some friends with us A lovely old world hotel brimming with character All tge staff are lovely We had a superior room which is large light and airy Very comfy bed We were on a DBB package Lively Piping hot food well served Totally delicious Had a few drinks in the drawing room A lovely space We paid a £5 supplement for a cooked breakfast as standard is continental Well worth the extra A great stay Fantastic food Great staff Gardens are beautiful Will definitely have another visit

Service is very good

We booked directly, in January, with the hotel taking up an offer for our March stay. This is a 5 star hotel and we upgraded our room a few days before arrival. The room was lovely with a comfortable 4 poster bed and all facilities as expected. Breakfast was not as we had expected for a 5 star hotel. We had to choose a time to eat, did the earlier people have all the yoghurt? By the time (8.45) we arrived we were scraping the bottom of the deep jar and our cooked breakfast was a meagre portion. The potato cake was very thin, like cardboard, a single thin rasher of bacon and a slice of mushroom. Thank goodness I asked for a grilled tomato! We had to ask for toast that 1st morning. The coffee pot was barely enough for one, we had to ask for more! We had booked to eat in the Vellore Restaurant for my birthday but decided to cancel this, as seemed expensive and breakfast had put us off! So we chose to eat from the bar menu instead, taking the meal in the lounge. Unfortunately the room was pretty cold, we heard other guests complaining about this. Guests can ask for fresh milk to go with the complimentary tea and coffee, but be aware a tiny jug of milk is £6. However the staff were friendly and extremely helpful and the hotel is well situated for the town.

The hotel itself is good, but the location is really remote. In the forest halfway up the mountain, if you are alone, you have to cross a short dark forest path when you go back at night. I'm really a little scared, and I feel like it won't happen if something happens. Someone found out that a few more people might be okay

Just returned from a 2 night stay and the hotel was spot on ! I had to ring the evening before as I had booked the wrong date, Sam was super helpful and continued to be so when we checked in the following day and he was on reception, greeted me as a gold member . He had a room ready and offered an early check in, and even accommodated ensuring I had a quiet room. Breakfast was better than expected considering it was included, and there were plenty of extra tea bags and coffee sachets by the lifts if you needed more for your room. Staff were friendly and room was basic but comfortable - as advertised ! Big thanks to Sam, as this trip could have started very differently ….. Will definitely work myself back to platinum with IHG now. :-)

It was very late when we arrived, but the store was waiting for us, which was so heartwarming☺️