Zagame's House Reviews

My first review, back in February 2023, wasn't so positive, although, I spoke to the 'Lady of the House' and General Manager soon afterwards, to discuss what went wrong. This goes to prove that issues can and do get resolved at Zagame's House (ZH). Feedback counts here and changes are made for the better. This is my second review (albeit very delayed, due to personal reasons), as I wanted to give ZH another chance. And OMG, they did not let me down! The welcome at reception on this occasion was warm, inviting, friendly and heartfelt. This time round, it actually felt as though I had come 'back home'. And the personalised note in my room, that accompanied the Tim Tams did make me laugh. (Thanks Tanya!) This demonstrates that should guests return to Zagame's House; all employees do their upmost, to ensure your stay is personalised. To be honest, it felt like I was visiting an 'old friend'. The room I was allocated on this occasion was fantastic. I LOVED its location and it was super clean. The rooms are well stocked and feel like you're in a home away from home. (And yes, the theme of this stay was 'it felt like home!'). I had breakfast in their restaurant, 1851 Coffee + Kitchen, and the service this time was efficient and welcoming. The hot breakfast and coffee were sublime. Also, I got to try a dessert and some beautiful wines in Lord Lygon, the adjacent dining & bar eatery. All the employees I met were super friendly. On this occasion, Housekeeping did turn up when requested (Thanks Bronwyn), and my room was cleaned whenever I left the property. I also received great advice from the front desk on where to dine and visit in the local neighbourhood. I can't tell you how different (in a good way!), this stay was versus the first time back in February. In fact, there is no comparison. Often, products and facilities can and do differentiate one property from another in the very competitive hospitality space. However, it's 'service excellence' that really counts and impresses me. This stay answered my question as to whether I would go back and stay here again, and the answer is a resounding 'YES!". If you're looking for a luxury 'House' that makes home feel like 'a home', then stop searching and just hit the 'Check Availability' button to book. Also, (and online travel agents may disagree with my next observation), but you can, and often DO, get a much better deal when you book directly with Zagame's House. Last but by no means least, I do hope everyone at Zagame's House has a very happy, healthy and successful 2024.