Guest User
October 4, 2023
We stayed at this Hotel for 2 days in September. Our friend made the reservation via another travel platform. After paying 600 plus euros per night, we were under the impression that we would have stayed at a 5 stars hotel (for TripAdvisor4 stars). But, to our surprise, the tiny room (upgraded!!!) that they gave us, had: - NO safe, - NO fridge, - NO TV!!! Unbelievable??? The same applied to our friend's room. The bird cage closet for our clothes, was half full of advertising clothing for sale. The bath had NO amenities at all - not even Q-tips, but it was stocked again with creams-soaps, snacks (ok!) etc, for sale!! They even sponsored a sex toy!!! (photos of all above available on request). And if you did not have your own slippers, Yes!, they were selling their own for 160 euros. Apparently, we rented a small boutique not a Hotel room. Even a 3 stars small Hotel offers you some basic amenities. I strongly wonder how the Italian authorities issue the stars. The staff were extremely polite and friendly and were trying to please us under these circumstances. Two hours after my strong complains, they called to tell me they "found" a safe! and asked if I wanted it. And three hours later they also "found" a fridge and asked me again if I wanted it. I declined to both. I used my suitcase as a safe and drunk warm water. And of course, NOT a word about NOT having a TV in the room. Crazy? Unbelievable??...Yes! Avoid it!!! It is a cheat!!!