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Top rated hotels in Cairns

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Cairns City Apartments
4.4/527 Reviews
Cairns City
We rented a 3 bed apartment for one week in July. Anna, the property manager, is an absolute gem who couldn't have been more helpful throughout the stay. The apartment was reasonably well equipped though the kitchen could have done with an oven glove, more than one tea towel, cling wrap/foil, dishwashing tablets , toilet paper etc. A BBQ on the large deck would also be good as the communal BBQ is missing. The bedrooms were airy and comfortable. Reasonable amount of road noise but that is due to location. The outside deck had a thin film of dirt ? pollution that left all of our feet black when going out there...not sure how often it is cleaned. Nice but unheated communal pool.
Cairns Southside International
3.1/5114 Reviews
I booked and pre-paid for three nights at this property - but would gladly have moved out immediately had I been able to do so. Reception seems to have very loose hours - I never saw anyone staffing reception. The carpet was stained and marked, the curtains were filthy and did not close properly. Doors and walls had crudely patched and repainted repairs. Garden bed was full of discarded cigarette butts and other litter. Bathroom taps were very hard to turn off - so drips were a constant source of annoyance. Laundry floor filthy. Ceiling lighting: 2 / 4 out of action. I asked Manager to repair or replace. No action. No response. No room servicing. Internet said this place had a restaurant and bar. Nope. Closed. A/con unit did not heat - but was so noisy I would not have used it even it it did heat the room. A very unpleasant experience all round. Do not stay at this property.
Palm Royale Cairns
4/5122 Reviews
Nice large clean room, plenty of tea, coffee etc. provided. Staff very helpful and nothing was too much trouble. Raintrees Shopping centre across the road where busses leave for the city every few minutes, there was even a covered waiting area just outside the resort for tour pick ups. I definitely recommend Palm Royale.
Cairns Queens Court
3.8/5129 Reviews
Cairns City
The photos provided by the operators are extremely deceptive. The accomodation is old and run down. The shower tiles were painted at some stage, and it is now peeling off both the floor and the walls. The “updated” vanity basin and tap are poorly sizes and you are unable to fully wash your face due to the shape and size of the basin with a shorter necked faucet . There is no complete enclosure for water in the shower resulting in you flooding the bathroom each time you shower- we ended up using the common showers in the passageway to attempt keep our room dry. The toilet paper is only single ply so bring your own if you decide to stay here !! Our towels and sheets had stains on them and the pillows are flat and lumpy. I wouldn’t swim in the pool unless you’ve had your latest tetanus shots. We were followed back to the accommodation by a slightly hostile homeless person one night which was slightly unnerving for our teenage daughters. The nicest part of this accommodation is the outdoor BBQ area. The breakfast provided smelt ok, but we decided to eat at the cafe at the marina each day as we were heading out to the reef and islands anyways. We decided to stay here and save money as generally we are out during the day and only need a comfortable bed and a clean shower- next time we will be going back to our regular accommodation closer to the Esplanade. I
Hotel Tropiq
3.5/598 Reviews
Cairns City
When I got there the room smelt of mould. I was told that was the smell of the cleaning products, but I am not stupid so I insisted they change the room. They did, but it was infested with ants. They were in the sink area, on the counter, in the bathroom, and around the toilet bowl. They even got into the wardrobe. I spoke to reception about it and all I got was a ”there is nothing we can do for you”. They sent someone after 2 days (as I had to wait since it was Sunday as if I hadn't paid for the weekend!) and he also said there was nothing he could do. I complained to booking.com and they told them they had upgraded me - BIG FAT LIE. Very quick to send me messages to leave reviews (here you have it!) but not to resolve issues. There was also an electrical fault that destroyed two expensive universal adapters. The hotel did nothing to compensate for this. Again ”there is nothing we can do for you” is what I got. I lost a day's pay as I could not work without a power supply, had to purchase new adapters the following day, and all they could say is ”there is nothing we can do for you”. What kind of hotel doesn't have adapters? The AC unit was exposed, the door was tricky to lock/unlock (the receptionist had to show me how to lock the door), and there is no one available at night in case something goes wrong. Lastly, the listing says daily cleaning but this is not true. You are only allowed to ask for it once in the middle of your stay and you need to request this. I did and she barely cleaned anything, just a quick vacuum and change of sheets and some towels (not all). My sincere advice as a world traveller: STAY AWAY FROM HOTEL TROPIQ. Their customer service is ZERO. Quick to take credit card details but then refuse to take responsibility for anything that goes wrong within the service. You just have to accept a ”there is nothing we can do for you”. This is the worst hotel I have ever stayed at and I wouldn't even recommend it to my worst enemy!
Sunshine Tower Hotel
4.1/590 Reviews
Cairns City
My partner and I stayed at sunshine tower for 5 nights and it was an enjoyable stay. I want to start by saying the girls on reception were all very friendly and welcoming, they were happy to have a chat anytime and also recommended places to visit and see. Shout out to Phoebe she was lovely! The property is a little be further out of the main ***** but only a 10-15 minute walk or you can jump on one of the Beam scooters that are outside. The outside of the property is tired looking and could do with an update but the rooms are renovated and lovely. Tiled floors, updated furniture and great sizes. The kitchenette was lovely to have even though we didn’t really use it. There is no oven or stove up so keep this in mind when booking. The bathroom was a tad small but worked and the shower was great! We were in room 702 which had a lovely view towards the beach but note that this level also houses the electrical stuff so it is a little loud when you are trying to sleep. The tv was a smart tv but could never connect to the wifi so I would recommend them to update to have modems on each level. The outdoor pool and sauna were okay, only used it once and unfortunately the texture of the spa and pool was very rough on the skin so couldn’t stay in there long. BBQs are available for use but we didn’t use these. No housekeeping (I knew about this before booking) however the girls at reception were more than happy to provide more toilet paper/towels/tea/coffee etc with no extra cost. Overall it’s a great property and worth the visit for stays under a week!

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