DO NOT STAY HERE! Before booking our five-day vacation, I did some searches on the reviews from the area, including Hotels.com, and found this to have a 7.8 out of 10 and affordable. The reviews seem decent; now, I believe they were phony. Their webpage advertises that every room will receive a snack basket upon arrival. There were no snacks, and when my wife inquired at the front desk, the front desk employee told her she had no idea what my wife was talking about. My wife told her it was on their webpage and the response from the staff member was she didn’t know anything about it. The front of the building was under construction, which in and of itself was not a big deal, but when we walked in, it appeared we flashed back to the late 1980s; this place needs a serious facelift to bring it into 2022. Check-in was terrible; the staff seemed to have an I don't care attitude; they seemed more concerned about the conversation they were having with each other before I walked up than the new guest checking in. Once we got to the room, the 1980’s theme continued, from the TV to the furniture to the room thermostat. However, it was very clean, so we agreed to overlook the old and outdated room as we did not plan to spend much time in it. After our first night, we left early in the morning, stopped at the front desk, and again encountered a staff member who did not seem to care and had the attitude of why we were interrupting her. We were simply requesting to have our room cleaned. This employee responded with an attitude that she would add it to the list. My wife and I looked at each other in disbelief. We returned to our room in the evening and found it had not been cleaned. My wife called down to advise our room had not been cleaned and that we needed towels so we could shower. The employee actually laughed at my wife and said it was not her fault the room did not get cleaned. My wife had to ask for towels three more times before she got off the phone. We waited in our room for about 15 minutes before walking down to the front desk. Again, this employee was explained about our request for service and then the phone call. She contacted someone on the phone to get us new towels and asked if we were going back to our room. At this point, we decided to play some games and authorized them to enter our room, leave the towels, and pick up the trash we had bagged up for them. We returned to our room over an hour later… You guessed it, there were still no towels, so we went back to the front desk and spoke with a new employee who was at the front desk as we asked for the manager. This employee said they did not have a night manager, and we would need to talk to the day manager Debbie. We were informed that there was “no one in charge when the manager was not there.” We again asked for new towels for our room, and she assured us she would call and have them sent up. When we arrived back in our room, the same housekeeping staff member my
99 Reviews