Best Hotels near Hoyt Lake, Buffalo

The highlight of this hotel is the incredible staff including the front desk, valets, restaurant staff, and room attendants. Exceptional customer service on all fronts and very welcoming. Love the new decor and the historical pictures of Buffalo throughout the hotel. The lobby decor is beautiful and provides a wonderful relaxing atmosphere. My only complaint is that I thought breakfast was pricy at $25. The dinner menu at the restaurant is reasonably priced and totally enjoyed dinner and dessert. I also loved the warm decor of the room.

Hotel was under renovations at the time so I'll give them that. But rooms were dirty, smelled, and didn't seem sanitized. Tried to mask the smell with baby powder smells throughout hallways. No pool. Had a conference room that was convenient but nothing fancy about it. Beds were quite uncomfortable. Nicest thing about hotel was the bar attached that had a good menu and alcohol selection; and you could walk to Denny's and walk to the Speedway for snacks.

Spent two days here- the room was huge and comes with fridge and microwave. The hotel itself and room was extremely clean. My family and I enjoyed the time we spent here.

Stayed here on March 16th. We were in town to attend the Journey concert. At approximately 5:30am, the fire alarm went off. It was a loud screeching alarm. We were advised over an intercom to evacuate the property. It was rainy and cold and we waited outside for over an hour. We were finally advised to go back to our rooms. After getting back to sleep, we were again awakened by the smoke alarm at 10:00am. We weren't going to go stand outside again, so we gathered our belongings and left the hotel. I sent an email to Marriott customer service asking for a partial refund or some Marriott points for our inconvenience. As of this date (March 29th), I have not heard back from them. I've been a Marriott customer for many years. Very disappointed in their poor customer service!

A very good hotel, like the feeling of home, super warm, good service, very intimate, the hotel specializes in the car you want to go, the charge, but not high.

Our flight was canceled and needed a place to stay as soon as possible. The only available place was this hotel. My booking was through hotels.com where the rating was good, and I hoped for an early check-in. When I called the hotel to request early check-in, the clerk was very rude and abrupt. On the day of arrival, I arrived early and to my surprise they had early check-in. There was a gentleman at the desk and he was very friendly and helpful. We were put on the second floor and there is no elevator. I found the hotel dirty and the breakfast was below expectations. In addition to yogurt, there are diluted juices, and coffee with no cream just powdered creamer. There was a gray color to the sausage and a slimy texture to the eggs. There is a strong smell throughout the hotel and dirty floors in the hallways. Upon entering the room, we found the wallpaper peeling, there were no blackout curtains, the bathtub was old, the curtains were dirty, and the blow dryer was dirty as well. A decent bed was provided - no bugs were found. It was 11 pm at night and there were people running and screaming in the hallway. Also the walls are thin and the people next door were also having loud ”relations” and banging the walls.

We booked a room at this hotel for one night stay with friends. It was the evening of a football game in the area, and there was also a large group or team visiting at the same time, so the hotel was very busy with lots of kids running up and down the halls and a large group having a party in the lobby all night. Upon arriving into our room, we noticed that the door was open which was concerning. When we closed the door behind us we found that it did not latch closed and could be pushed open. We called down to the hotel reception and were given instructions on how to fix the issue. Unfortunately, this did not help. We called down once again and they sent a staff member up to try to help, and the staff member was frustrated by this issue. We were running low on time so we decided to take our valuables with us while they fixed the door since we were not comfortable sleeping in a room with a door that does not lock closed. We also asked to switch rooms and were told that there were no comparable rooms however they were finally able to place us in an upgraded room but it was not the right size for the amount of beds that we needed. The staff did what they could to help, however they were not friendly about it and seemed annoyed that we were asking for a door that locked. We even asked to be placed in a sister location but were told there were none. Overall, it was too many issues for such a short stay and I would not choose to stay at that location again.

This Hotel was amazing, the staff was friendly and accommodating to me and my daughters for the two days we stayed in town to visit their mom and brother at oishei children’s hospital, definitely a five Star place

We stayed at The Sleep Inn Buffalo Amherst on September 14/15th (one night) 2022 in Room 514. First impression of the place pretty clean and inviting though a little dark and slightly outdated. The receptionist, Melanie, was outstanding, super friendly and followed through with all our requests. She made our stay exceptional! As far as the room - adequate. There are a few MINOR maintenance and housekeeping issues that should be addressed to make the room better: 1. The bathroom toilet paper dispenser had used up roll of paper on it with only one use remaining! It had the customary “v” fold so I know housekeeping saw it but let it fly. See photo below. 2. Speaking of “fly” there was a fly buzzing around in the room when we first entered. Very annoying. Had to swat it. 3. The bathroom light (not the shower) works but intermittently. It takes a few tries to get it to come on. Probably the switch needs replaced. 4. The bathroom door does not lock from inside. Needs slight adjustment. 5. The shower head pipe coming from the wall has a cover plate that will not stay in place and slides out from the wall and falls on the shower head. 6. At the bottom of the shower door, inside and outside, there is an ugly buildup of mold/mildew. Needs cleaned better. 7. The room has a slight mildew odor and smells like feet. Maybe it needs a good shampooing. Overall, a pleasant stay. The breakfast, on Sept 15, was much better than we expected. Plenty of everything to make for a great breakfast. The dining area employee (did not catch her name, from Cambodia) was super nice and friendly and talked to us at length and asked us how our stay was; which was overall great!