Hotels near WTC III in Brussels

Me and my friend chose this hotel for its handy location. Unfortunately sexist and aggressive staff ruined any hope of a pleasant stay. I was forced to leave the premises after breaking no rules when I returned home one evening where I was shouted at and talked down to. The following night the same receptionist opened the door into my female friends room at 2AM to evict her in the middle of the night for being “disrespectful” and threatening to call the police. When we expressed our concerns to management via email, we were told the events we described never occurred (even though a majority of crude gestures and aggression from the receptionist in question were on CCTV in the lobby) and threatened us with legal action for “defamation and slander”. The treatment of me and my friend was completely uncalled for and is an absolute embarrassment not only from an obnoxious and aggressive receptionist, but incompetent management who refused to explore the issue further and accused us of fabricating lies. Furthermore, the grimy floor of the shower, uncomfortable beds and paper thin walls didn’t make up for the lack of customer service.

Nice I recommend

Just come home from a short two night stay at the hotel and everything was positive. Reception was down a few steps but there's a lift down for anyone who struggles with step. Check in was smooth and took less than 2 minutes . The room was very nice two single beds spaced quite close but if you are staying with friends or family this isn't an issue. Bathroom was clean and large with a bath and shower shower gel and shampoo was supplied attached to the wall in the shower. Free water daily stocked into the room fridge and also free coffee for the coffee machine. The later check out of 12 was a bonus and the hotel are happy to store luggage should you be on an evening flight. The hotel has a nice bar and all staff are friendly . The only issue would be because its such a large hotel the lifts are always busy we had to walk down the stairs from the 10th floor a few times which is a lot of steps so anyone on a higher floor just be warned if you aren't too good at walking. The area around the hotel is pretty nice a bit like a business district but venture a few streets behind and it gets a bit grim and becomes a bit more shady just a warning to have your wits about you if going that way .

We booked several rooms for a group and in general the hotel and the rooms looked amazing but sadly that was just the looks. The beds are way too soft, the lights are not working properly: you cannot turn on the lights in the bathroom if the lights in the room are not on. Plus the lights turn on and off whenever they like and without any reason. Sometimes you cannot just turn them on. The water is also like this: you either shower with boiling water or ice cold water, there is nothing in between. I would definitely not recommend this hotel and probably the three stars are like two…

Probably the worse experience check-in so far! We arrived early and asked politely to the staff what time is the check-in, this particular staff name Tobe M. was very rude and responded at 3pm. So we went around town and came back at 2:50pm to check-in, this staff was very unfriendly saying it was not 3:00pm yet, eventually he let us in. But overall the check-in experience was such a nigh**are. Breakfast was good though.

The room is large, has a bathtub, and is very cost-effective. Some service staff have poor English, but it does not affect communication. The disadvantage is that the surrounding environment is relatively poor. Although there are police patrols nearby, you can still see ********s gathering together (especially at night), and some people will whistle at you. It is better for women to find hotels in the city center.

This hotel really does deserve a review. I travelled solo to Brussels for a weekend and was looking locally and finding hotels were really costly. I did some research and come across this hotel and was really impressed. The location is great, it’s right by Starbucks and Rogier Metro. Also it’s by the main high street full of zara, hnm and other stores which leads the the grand place and other tourist areas The hotel staff were friendly, polite and willing to help. It was clean and large with lots of space and tables. If you’re looking for a basic budget friendly hotel this is it. It’s inline with premier inn, ibis etc. It’s literally opposite the indigo and Hilton which was a lot higher in price. The room itself was a large and it was a big bed with fresh sheets. They had a large bathroom and provided you with soap, cotton buds and shower cap and fresh towels daily. Also a coffee machine with coffee, tea, sugar and I thought this was an extra touch not expected. Huge desk space if you’re there for work and it had abit go an Art Deco feel which I liked. There was a few things like marks on the wall and few stains on the carpet but not to the point it ruined the room or really was even that noticeable. It was also safe and the only way in and out was with a keycard. Staff were friendly as well, couldn’t fault them

The hotel staff was very polite and the environment was very clean, but the bottom of the toilet in the room was dark and did not seem to be cleaned. The humidity in the room was very heavy and needed to open the window to solve it. But the hotel is in a good location, next door to the supermarket and beautiful riverbank, about 15 minutes walk from the train station, very convenient. Mastropek's autumn is very beautiful, the favorite with polite hotel staff, the overall experience is good, that is, the price of accommodation is a bit high, did not spend so much money feeling. On the other hand, there is a brunch shop selling shellfish near the hotel, good environment and fresh food, very recommended to eat there!

I had absolutely no real issues with this hotel whatsoever. It didn’t really set my heart alight but considering the excellent price, the proximity to the city centre, the excellent transport links and the overall cleanliness (including sweet scented foyer!), I would rate it more than average. I mean, I booked this just a week in advance and by no means felt shortchanged for my three-night stay. It really was great value for money next to similar hotels nearer the centre. Thank you.

The airport is about 20 mins from the hotel and cost about EUR46. As we arrived early morning into Brussels, we were able to leave our luggage at the hotel and go for a wonder into the city. The hotel also due to availability allowed earlier check in later in the day which was ideal. The location of the hotel was perfect as we were within 10 mins walking location of all the major tourist sights including Grand Place, Mannekin Pis, Choco Museum as well as some historical stunning Churches, some of which were literally on the other side of the hotel. The hotel is surrounded by many different restaurants and cafes - of all budgets including so many halal options which was a total surprise. There are also supermarkets within walking distance for water/snacks etc. Room was cleaned everyday and all staff were always friendly and attentive. Facilities in the room include tea/coffee making and one bottle of water as well as the standard things. Breakfast - excellent variety, plentiful, fresh and delicious and all staff were very friendly and cheerful especially towards children which was great to see. Worth paying extra to include breakfast. Swimming Pool - small but was ideal and my son enjoyed this, shallow water which is perfect for children. There is also some gaming/fun for children in the lounge. Again due to late evening flight, we were able to leave our luggage and do last minute shopping and a visit to the Choco Museum. We really enjoyed our stay here and would definitely stay here again if we visit Brussels and would highly recommend to anyone visiting the city.