OPO Hotel

The location is very good, the room is large and new! The details are very good! Satisfied!

The most satisfactory hotel for more than two months of traveling in Europe, the room is super large, the hygiene is super clean, the travel is convenient, the front desk staff is very enthusiastic, and the room is beautiful

I didn't try the food or drink service but the location is great, the rooms are clean and the check in and check out service is fast.

Environment: Objectively speaking, it is a very good high-end hotel, but when I checked in, there was a construction site directly opposite the hotel. It was under construction and started before 7 o'clock in the morning, which affected my rest to some extent, but I didn't know it in advance, so I could only make do with it and continue to stay. Facilities: Due to Europe's environmental protection policy, toothbrushes, toothpaste, slippers and other supplies are not provided. I can understand environmental protection, but this is a high-end hotel with a price of nearly 200 euros per night. Such facilities are somewhat cost-effective. Service: Ctrip's hotel homepage says that a deposit of 50 euros is collected upon check-in. After I arrived at the hotel, I was asked to pay a deposit of 250 euros. The other party explained that the deposit for one night was 50 euros, but it was not clearly stated on the homepage. Of course, I also respect the hotel policy. The hotel said that the deposit would be returned to me after I left. As a result, I did not receive the deposit refund three weeks after leaving. The hotel replied to Ctrip that the deposit had been refunded by the same route, but the bank found that the hotel's deposit operation was a mystery. The first query found that the deposit was returned by the same route after consumption, and the second query found that the deposit was frozen. Ctrip customer service contacted the hotel repeatedly, and I applied to the bank to refuse to pay the money, and only then was I able to get back the 250 euro deposit. The hotel finally explained that the overseas bank card arrived late, but many other hotels in France, the United States and the world did not have such a difficult time returning the deposit. Whether it was a mistake made by the hotel manager or the bank, it is not recommended for Chinese guests to stay in this hotel, otherwise the time and energy to defend the rights of the deposit may not be something that an individual can bear. This hotel itself is a very good hotel, but the subsequent service operation greatly reduced its overall quality.

Short trip to town, more than pleasant thanks to the friendliness of the service and welcome!

Wonderful welcome worthy of a large hotel, very large and very pleasant room