The Old Ship Hotel Reviews

Response from Property: Dear Reviewer,Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us at The Old Ship Hotel.We look forward to welcoming you back again soon.Kind regardsNick BagshawDuty Manager

Response from Property: Dear Reviewer,Thank you for sharing this positive review. We appreciate your feedback and are delighted to know you enjoyed your stay with us. We take pride in our level of service, and it is important to us that our guests leave feeling like they had a great experience.I hope we have the pleasure in welcoming you back very soon.Kind regardsNick BagshawDuty Manager

Response from Property: Dear Si-il,Thank you for posting your positive review. At The Old Ship Hotel, we value your time and always strive to provide fast and efficient service.It’s fantastic to know that you had a wonderful experience with us.Myself, and the team, go to great lengths to try and ensure all our guests enjoy their stay with us although there are some things we cannot control, and outside noise is unfortunately one of those things. We are very lucky to be situated on Brighton’s seafront. As unparalleled as it is though, we are in a city which offers as much nightlife as day life and so silence at night can never be guaranteed. Whilst we can certainly do our best to control internal noise, what happens off the premises is a little more difficult for any hotel along the Kings Road to control. Still, I am sorry it had such an impact on your stay.I do hope that you will consider a return visit when you come back to our wonderful city of Brighton. On your next visit, we would be happy to assign one of our quieter, internal rooms upon request.Kind regardsNick BagshawDuty Manager

Response from Property: Dear Lynn,Thank you for taking the time to write your review.On behalf of my entire team, I would like to apologise for not exceeding your expectations. Your satisfaction and business are very important to us, and we value your feedback.Before replying, I had passed the listed details to our maintenance and housekeeping managers who are in the process of rectifying the issues. I can certainly assure you that at The Old Ship Hotel we do our upmost to get problems resolved to ensure that future guests do not have to experience the same issues.I sincerely apologise and hope you keep in contact with us so we may be able to improve on your next stay with us.Kind regardsNick BagshawDuty Manager

Response from Property: Dear Reviewer,Thank you for your review and for choosing our hotel.We appreciate your feedback and are delighted to know you enjoyed your stay with us.We regret that we did not deliver our usual standard of service with regards to our reception on check-out. On behalf of the reception team, I would like to apologise for the inconvenience caused, please rest assured that we are taking the appropriate measures to address the problem. I hope you keep in contact with us so we may be able to improve your next stay with us.Kind regardsNick BagshawDuty Manager

Response from Property: Dear Reviewer,Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us.I do hope that you will consider a return visit when you come back to our wonderful city of Brighton.Kind regardsNick BagshawDuty Manager

Response from Property: Dear Reviewer,Thank you for taking the time to review your stay at The Old Ship Hotel.We are very sorry to hear that we fell short of your expectations and that your experience was not a positive one.Please note that our establishment is housed within a historic building dating back to the 16th century. While we take immense pride in preserving the rich heritage and charm of the property, we also recognise the importance of ensuring that our accommodations meet the modern standards expected by our guests. Our lifts were installed in 1920 (maintained on a regular basis), they are fully working but a little slower compared to modern lifts.Plans have been approved by Brighton City Council & various historical trusts for The Old Ship Hotel to undergo a major renovation (full details & dates to be confirmed). The renovation will include upgrading our lifts and all areas of the hotel.Perhaps sometime in the future, when the hotel has undergone some refurbishment, you might consider giving us another try.Kind regardsNick BagshawDuty Manager

Response from Property: Dear Reviewer,Thank you for choosing The Old Ship Hotel. We’re glad to hear that you were satisfied with your experience.I can confirm that we intend to do a full refurbishment of the hotel, and as such, a design has been created, and currently, the extensive works are out for tender. The tendering process can be lengthy, and as such, we do not have a definite date of when we will be in a position to agree on a contractor/contractors who will carry out the works. We intend to keep trading and operating throughout the development, and as such, it will be business as usual. We hope you keep in contact with us so we may be able to improve your next stay with us.Kind regardsNick BagshawDuty Manager

Response from Property: Dear Reviewer,Thank you for taking the time to write your review.We’re disappointed to hear that our hotel wasn’t exactly to your liking. Whilst we appreciate that our traditional nature is not to everyone’s taste, we are always deeply sorry when anything happens to spoil the excitement of our guests stay. We strive to be transparent about all fees and charges, we do state on all our booking sites such as Booking.com/Expedia and our own website that there is a charge for parking at the hotel. Unfortunately, Brighton has become a very expensive place to park. Our pricing is very competitive with similar properties in this area and we feel that we offer good value given our central city seafront location and facilities.We are the oldest hotel in the city of Brighton dating back to the year 1559. The Old Ship has the lucky advantage of being able to accommodate a car park for our guests (due to the space in previous years being a stable for horses & reconfigured for cars in the 1920's). We hope you give us another chance soon, so we can share a more positive experience. Kind regardsNick BagshawDuty Manager