Guest User
June 29, 2023
We booked for 2 nights in upper rock rooms but when arriving we found the room allocated to us was ocean breeze in a different building, we later found out there were 4 different properties linked to upper rock rooms. The pictures on *********** wasn’t what we booked at all, very misleading! The room had very uneven floors, the bed was terribly uncomfortable and sunken, the window was filthy and wouldn’t shut so the assistant manager came to fix it, he bent the hinges and forced it shut and said to not open it again. The curtain pole was rusty, the room had cobwebs everywhere and the carpet was filthy. We didn’t fancy trying the shower!! We did complain, the next day we were moved to a different one of their properties which was lovely but this move should of been done on arrival, this completely ruined our weekend stay, we expected more communication from the staff, if it wasn’t for one of the cleaners who was so lovely and rang her colleague, we wouldn’t of known when we were able to move, absolutely awful customer service!! Would never book here again as they seem to miss advertise their rooms.