The Charm Brighton Boutique Hotel & Spa Guest Reviews
4.4/5
Very Good
48 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.4
Filter by:
Sort by:
All reviews(48)
Positive reviews(48)
Reviews with photos/video(8)
Great service(7)
Joolee
Luxury Double Room
Stayed in Jul 2024
Solo travelers
6 review
4.5/5
Great
Posted on Jul 12, 2024
I thought this was a lovely hotel, with very friendly staff who gave a good service. My room was larger than expected and charming given that I was in the basement. I had a skylight in one part of the room which helped to bring natural light into the room. The bed was comfortable and the room was decorated to a high standard. I would come here again if I was returning to Brighton.
Nyrap
Luxury Double Room
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Sep 10, 2024
The staff were friendly and helpful at all times. We also booked for a massage and hot tub which was exceptional. The rooms were spacious and nice. Location was 5 mins walks from Pier. Highly recommended
The view nice
Compact Double Room
Stayed in Nov 2023
Couples
9 review
4.0/5
Very Good
Posted on Nov 23, 2023
Nice and clean hotel and nice view. Friendly staff . Good breakfast and it’s convenient for parking. Bathroom is clean it’s not far from shopping centre. Good location.
Benpaodeyalian
King Suite with Sea View
Stayed in Aug 2024
Couples
43 review
3.3/5
Posted on Aug 12, 2024
A hotel that is below expectations (actually, three units of a traditional British townhouse were renovated together). It is not a boutique hotel at all, but the service is good, the breakfast is decent, and the reasonable room rate makes up for the psychological gap. The house is not soundproof, and the footsteps of the upstairs are clear. It depends on luck if you meet noisy and lively tenants. Fortunately, most of the guests are elegant middle-aged and elderly people. But there are two points that must be pointed out. The so-called sea view suite is not worthy of its name. First, the sea view is very narrow, and you need to be close to the window to see it. You can only see the opposite building when facing the window. Second, when booking a room, the sofa scene shown by Ctrip is not in the room, but a photo of the check-in hall on the first floor, which misleads consumers.
Original TextTranslated by Google
Kailangdefengzheng
Family Suite
Stayed in Jul 2024
Family
7 review
5.0/5
Outstanding
Posted on Jul 13, 2024
A great experience, very close to the beach, the service is very friendly and thoughtful. Although there is no parking lot, the waiter will guide you, parking is convenient and the price is favorable.
Original TextTranslated by Google
Anonymous User
Luxury Double Room
Stayed in Oct 2023
Other
51 review
4.5/5
Great
Posted on Oct 6, 2023
The hotel is a B&B. Although the rooms are small, they are clean and tidy. The building is older and has no elevator, so you have to be very careful when walking up the narrow stairs. The breakfast is very rich, and the waiters are also hospitable. One of the Vietnamese waiters must be praised.
Original TextTranslated by Google
Fuguoer-2010
Luxury Family Attic Room
Stayed in Jan 2024
Travel with friends
13 review
5.0/5
Outstanding
Posted on Jan 29, 2024
Close to the sea, the service is very friendly, the environment is good, the room is slightly smaller, the breakfast is rich, and the price is high.
Original TextTranslated by Google
You. Ki
Luxury Double Room
Stayed in Nov 2021
Travel with friends
2 review
4.0/5
Very Good
Posted on Nov 13, 2021
Very small and comfortable! The interior of the room is warm and tidy, and the bathroom is also nice. Next time I go to plan to live here!
Original TextTranslated by Google
Daisy0305
Stayed in Oct 2024
Business travelers
5.0/5
Outstanding
Posted on Oct 4, 2024
I stayed here for a business trip and received a complimentary upgrade to the king suite. The location is fantastic, right by the seafront with plenty of dining and drinking options nearby. The room was immaculate, the staff were very friendly, and the breakfast was excellent. I highly recommend this hotel!
Response from Property: Dear Daisy0305, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay and appreciated the complimentary upgrade to the king suite. It’s great to know our prime location and nearby dining options enhanced your experience. Our team works hard to maintain high standards, and your kind words about the room and breakfast truly mean a lot to us. We hope to welcome you back on your next visit! Best regards, Daniela
NatalieDickinson
Stayed in Sep 2024
Couples
4.0/5
Very Good
Posted on Sep 15, 2024
Quaint, cosy and very in keeping with the area. Staff are very helpful and friendly, our room (14) was spacious, clean and the view was lovely too. Our bed was very comfortable and the extra touches (fruit bowl, Prosecco and birthday balloons) were much appreciated! We also asked for early check in which was no issue at all. Location was great, breakfast was really good quality and lots of vegetarian options available. We’d absolutely would stay again. ☺️
Response from Property: Thank you so much for your lovely review, Nat! We're thrilled to hear that you enjoyed your stay and appreciated the little touches we provided for your special celebration. It’s great to know you found the room spacious and comfortable, and that our team made you feel welcome. We're glad the location and breakfast options, especially the vegetarian choices, met your expectations too. We look forward to welcoming you back in the future—hopefully for another wonderful stay! Kind regards, Daniela
sojosm
Stayed in Jul 2024
Couples
5.0/5
Outstanding
Posted on Jul 29, 2024
Lovely hotel in a great location. We booked the sea view room & got room 19. It was up 3 flights of stairs but wasn’t an issue for us. Tea & coffee in rooms. Kettle and a coffee machine. Large mini fridge supplied too! Large bathroom and clean throughout. Aircon was great as it was a hot few days. The only thing I would improve on is the toiletries!
Response from Property: Dear sojosm, Thank you for sharing your positive review! We’re thrilled to hear that you enjoyed your stay at The Charm Hotel and found our location, staff, and cleanliness to your liking. Room 19 does offer a beautiful sea view, and it's wonderful that the stairs weren't an issue for you. We're glad the in-room amenities, including the tea and coffee setup, kettle, coffee machine, and large mini fridge, added to your comfort. It's great to know that the spacious bathroom and efficient air conditioning were much appreciated during your stay. We value your feedback on the toiletries and will certainly take it into consideration as we strive to enhance our guests' experience. Thank you once again for choosing The Charm Hotel. We look forward to welcoming you back in the future! Best regards, Daniela The Charm Hotel Team
Climber12192033674
Stayed in Jun 2024
Couples
5.0/5
Outstanding
Posted on Jun 12, 2024
What can I say just amazing staff welcoming and friendly, every where was spotless, room was amazing and comfortable ❤️, breakfast had everything you could want ,and just a short walk to town and ⛱️ beach this is our second time staying here and would definitely come back again
Response from Property: Dear Climber12192033674, Thank you so much for sharing your lovely feedback and for choosing The Charm Hotel to celebrate your silver wedding anniversary! We are delighted to hear that you found our staff welcoming and friendly and that you enjoyed the spotless room and comfortable accommodations. It’s wonderful to know that our breakfast selection met your expectations and that our location added to your experience. We are honored to have hosted you for the second time and are thrilled to hear that you would return. Your kind words mean a lot to us, and we look forward to welcoming you back for many more special occasions. Warmest regards, Daniela The Charm Hotel Team
Guest User
Stayed in Oct 2024
Solo travelers
5.0/5
Outstanding
Posted on Oct 26, 2024
Ever seen ferris Bueller’s day off? Well this is the sausage king of Brighton,lovely stay at a fantastic location. Room was perfect and more importantly so was the following mornings breakfast. As stated above the sausage was a real sausage as was the rest of the buffet style offering. The hallway stairs have probably seen better days but this just adds to the ‘charm’.
Guest User
Stayed in Oct 2024
Couples
5.0/5
Outstanding
Posted on Oct 25, 2024
Lovely hotel, friendly staff. Second visit this year. We were in room 33 this time which is 56 stairs up from reception (yes we counted them!) Well worth the climb, such a lovely room. Nice surprise of rose petals, balloons, card and bottle of Prosecco for my birthday. Would definitely return as for us it is the perfect place to stay in Brighton.
Guest User
Stayed in Oct 2024
Other
5.0/5
Outstanding
Posted on Oct 20, 2024
Lovely hotel, only stayed one night but both of our rooms had been upgraded which was a nice surprise as I've never had a free upgrade before - and a free bottle of prosecco even though I'm not a fan. The bed was very comfy and had everything I needed in the room. The breakfast was very nice as well. My only complaint is that the room was roasting red hot, maybe because it's on the top floor.