Club Quarters Hotel in Boston

Never stay at this hotel! ! ! For your money! ! ! We had paid the entire room fee in advance with Ctrip. On the day of check-in, a black man at the front desk said that we needed to pay 100 US dollars for pre-authorization. However, after we swiped the card, our mobile phone received a message showing that 1,200 US dollars had been used for pre-authorization. When we asked the black man, he said that the payment was wrong. , but he said it didn't matter, it was just a pre-authorization and would be released when checking out. On the day of check-out, I repeatedly confirmed whether the pre-authorization of US$1,200 had been released. The black front desk kept saying that it had been released, but I did not receive a confirmation message from the bank that day. In the next ten days, because we have not received confirmation of cancellation from the bank, we contacted the hotel many times to check the status of the pre-authorization. The replies we received were that it had been canceled and it would take 5-10 working days. The payment was received, but we never received the confirmation message on our mobile phone. Two weeks later, we contacted the bank and learned that the money had not been released at all. We called the hotel again. The front desk did not listen to me at all and kept insisting that it had been released... I asked the bank account manager if the hotel did not To release this pre-authorization, as a merchant, the hotel can initiate a payment request at any time, which means that at any time in the future, as long as the hotel initiates a transfer request again, the US$1,200 will be transferred to the hotel. This is so disgusting! Moreover, the credit limit of this credit card has also been occupied by 1,200 US dollars, resulting in consumption restrictions. We will contact this hotel one last time tomorrow. If they still don’t get relief, we will call the police!