Hotels Near Minnesota Valley NWR - Bloomington Ferry Unit in Bloomington

Rooms were decent and clean. No microwaves or refrigerators in the rooms, but there is one in the lobby you can use. Also my family and I had 2 different rooms and we all had problem with our room key cards. We had to have them reactivated several times. You need them to get in the lobby and it was very frustrating when the card did not work.

Platinum Elite/InterContinental Ambassador here. My review compares InterContinental, Crowne Plaza and Holiday Inn stays….and the Mall of America is head and shoulders above the rest! Arranged and checked in online using App, and arrived early. Team recognized my status and gave me a spacious room without me begging!!! Room overlooked busy highway but barely noticeable. Sparkling clean throughout, huge well lit modern shower . Comfy bed. Great shuttle service! This hotel truly sets the standard for judging business stays! Thank you Team!

We chose this hotel due to location and price, and I was very pleased with my experience. The front desk staff was (like many hotels these days) single staffed, but the staff were lovely. Warm, competent, and willing/able to accommodate requests. The rooms have been recently renovated and were comfortably and tastefully decorated. Towels and bedding are well above what I expected for the price (around $130 for a king room on a summer weekend). The only part of the room that wasn't remodeled was the tub/shower and it was clean and fully functional. Breakfast was fine with some hot food items and (very important) there's always coffee in the lobby. The hotel is near the airport and the Mystic Lake ****** and there's a nice restaurant next door that's open late. Definitely recommend.

The Burnsville location has incredibly friendly staff, ready to help at any hour. We stayed 5 nights and got great service from everyone. The breakfast was delicious with lots of healthy choices. The hotel is clean and cheerful. We felt so refreshed after a swim in the poll and soak in the hot tub. Really value the kindness toward the environment they have by doing away with the small bottle soap / shampoo/ conditioner and providing with large dispensers in the shower. Location is wonderful; close to shopping, parks, skiing, and a variety of restaurants. Check in and out went smoothly. Can't wait to come back!

We stayed at this hotel last year and booked a ”pool access room”. I thought it meant that they were restricting access to the pool to keep numbers down due to COVID. When we got there we realized they had rooms that opened up directly to the pool and that's what that meant. We still were not placed in one of those rooms. We didn't realize we didn't receive the room we paid for until we were already settled in and went down to the pool. We decided to just stay in the room we were given and still had a good time. We booked again last weekend because our young son loved the pool. We went to check in at 4:00 and there was a line out the door of people checking in. Every single person in line had an issue with checking in. I was behind six groups and it still took 45 minutes. She noted that I had booked a pool access room and they were sold out. I asked if there was a price difference to stay in another type of room. She said no - which seems a little ridiculous. We paid a premium to stay in a room with easy access to the pool. She said they were overbooked in every category and there were going to be a lot of angry people later that day. We got up to our room and it definitely wasn't the cleanest room I've ever stayed in. There were stains in the carpet, bathroom was dirty and everything seemed damp. There were no toiletries in the bathroom apart from a bar of soap. We booked the room for three people and there were only two shower towels. We said screw it and just used one of our beach towels to dry off with rather than harass the already understaffed hotel. We were planning on eating at JT's located in the hotel just for ease. We went down there and the door was unlocked, lights were on, but there wasn't a soul in sight. We don't think they ever even opened up on a Saturday night. A sign on the door would have been nice. My son enjoyed the pool and play area immensely, which made the ridiculous price almost worth it. But next time we want a hotel with a decent pool we will go elsewhere.

Overall, I am very satisfied. The waiter is always smiling. What do you want? The room is bigger. The breakfast is not bad and the price is cheap. Due to language communication problems, I ordered one less item when ordering, but the next class directly delivered the unsuccessful item and said it was theirs. Mistakes are touching 👌

Terrible experience. We booked our room months in advance and prepaid for it. The room we booked was supposed to have a king sized bed. Well, when we get there we were informed that the hotel was overbooked and said we’d be in a room with two twin beds. Not two queen sized beds, two twin beds. We were asked if this was okay. We said that we weren’t and we wanted the room we booked and prepaid. The woman at the the front desk said she would give us a 50% discount on the room. Then when she looked she noticed we didn’t book through Hyatt and said we couldn’t get the 50% discount. Then she said she would charge us the $50 incidental fee. We were like why? We don’t buy anything in the room (and there was nothing to buy in the room) so this didn’t mean anything to us. Then she goes to the other guy working the front desk to see if he can do anything. I guess he was in charge. We couldn’t hear what they were saying, but he kept if exaggerating shaking his head no and saying no loud enough to hear him. He’s carrying on like we are asking for something extra for free which we weren’t. We just wanted what we paid for. It was very embarrassing standing there while he keeps carrying on and on. VERY unprofessional. He was way out of line. We finally gave up and went to our two twin bed room. We contacted the booking site we used and they got us our 50% refund after they contacted the front desk. Needless to say, I would think twice before booking this hotel. The staff really needs some training on working with people.