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Hotel was very clean. Check in took a bit of time. We even came back @ 530 and there was still a long line. Front desk staff was friendly.

Overall, I am very satisfied. The waiter is always smiling. What do you want? The room is bigger. The breakfast is not bad and the price is cheap. Due to language communication problems, I ordered one less item when ordering, but the next class directly delivered the unsuccessful item and said it was theirs. Mistakes are touching 👌

Consistent with other GWL’s. Decent food, friendly staff, great water park, and very busy. Things to do: water park with many slides, surf simulator, kid play area, lazy river, wave pool. Towels are free to use. Rock climbing, arcade, bowling (miniature balls/lanes) and probably lots more I didn’t see. We got a good deal on the room, but as always we always end up spending 3x what the room rate is buying pup passes, food, drinks, donuts, coffee, candy, yadayada. You can bring your own food and drink (even alcohol) in to the water park and hotel so you can make it less expensive but if you have kids especially under 10 yo you’ve got to get at least the smaller pup pass at $50 per. With pup pass they get some arcade play, build a bear, candy. It’s a nice fun thing for the kids to do. Overall we had a great stay and the staff was super friendly and helpful. The rooms were nice and clean. It’s just really busy but that’s all GWL’s.

No hot WATER!! For showers in the morning. This doesn’t make a happy customer. I had a early flight. Notified the front desk and said they could not take care of the problem until later in the morning. I have stayed at this hotel numerous times and this is the first time i have had a problem. I asked the front desk if they could adjust the bill and they said the manager was the person to speak too and of course that person wasn’t available until later. That ruined my experience with this hotel

Terrible experience. We booked our room months in advance and prepaid for it. The room we booked was supposed to have a king sized bed. Well, when we get there we were informed that the hotel was overbooked and said we’d be in a room with two twin beds. Not two queen sized beds, two twin beds. We were asked if this was okay. We said that we weren’t and we wanted the room we booked and prepaid. The woman at the the front desk said she would give us a 50% discount on the room. Then when she looked she noticed we didn’t book through Hyatt and said we couldn’t get the 50% discount. Then she said she would charge us the $50 incidental fee. We were like why? We don’t buy anything in the room (and there was nothing to buy in the room) so this didn’t mean anything to us. Then she goes to the other guy working the front desk to see if he can do anything. I guess he was in charge. We couldn’t hear what they were saying, but he kept if exaggerating shaking his head no and saying no loud enough to hear him. He’s carrying on like we are asking for something extra for free which we weren’t. We just wanted what we paid for. It was very embarrassing standing there while he keeps carrying on and on. VERY unprofessional. He was way out of line. We finally gave up and went to our two twin bed room. We contacted the booking site we used and they got us our 50% refund after they contacted the front desk. Needless to say, I would think twice before booking this hotel. The staff really needs some training on working with people.

The elevator is broken...

Though the ratings for this property are generally good and my past stays at Hilton Garden Inns have been good to excellent, this property fell a bit short of expectations. On the plus side, most of the staff were very nice, especially the evening hostess at the bar (I believe her name was Sue), and our room on the front side of the hotel was clean, comfortable, and quiet. On the downside, however, rooms and hallways were dated and a bit worn, there was no food and beverage service Sunday night (not sure if that's every Sunday or just when we were there), the breakfast was a serve-yourself set up with selections that were more limited than you'd find at many Hampton Inns, and there was no table service at all. The only staff person who came close to our table at breakfast was someone cleaning the table next to us, with his backside against our table. The evening meals and service were, however, good. In short, not a bad place at all, but some improvements are needed to match my usual Hilton Garden Inn experience.

We are very happy with our stay at Country Inn. Walking distance to Mall of America, there are 2 restaurants right next to the hotel also. Breakfast was pretty good, could use a different variety on the next day but not a big deal. Staff were super helpful and friendly, from the check in staff to the shuttle drivers they are treating you like they already met you before.

From the moment I arrived I felt like a VIP guest. Immediately during my check in Mr. Nicholas P., the Front Office Manager, made sure I had a room to my liking. During my 6 day stay, Nicholas and his colleague Ms. Sonia W., Asst. Front Office Manager seemed to be there anytime I had a question or concern. They also made sure I had plenty of warm cookies the DoubleTree is known for! (a nice extra). The property is well situated, with both adult and family oriented dining opportunities. The dining room and bar on site are both well equipped and serviced by courteous and professional staff. Overall this location has everything you would need and well priced for all the amenities available. If you find yourself in Bloomington, MN. be sure to consider staying at this location.