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"Couple with dog. For two nights we didn't have hot water. We rang reception an spoke to the duty manager - the second time...He told us it was because there was a coach load of people staying who had all taken a shower/bath at the same time on their return, and we would have to wait until it heated up again. That didn't allow for the lack of pressure - a trickle! In the end we gave up - no shower/bath. However, the duty manager assured us that the manager would find us the next morning.... this never happened, On the Saturday night the same thing happened. The excuse given by the receptionist for the manager not having found us that morning was there was a wedding and all managers were needed - they didn't start their shift until 11am. The duty manager couldn't speak to us as he was working at the wedding - Saturday night - but Leanne assured us that she had noted our complaint and that she had written up notes, and our inconvenience (now not having hot water for two nights of a three night stay) would be reflected in our invoice on checking out. This wasn't the point. The stay was supposed to be a relaxing, super special treat, not able to have a shower or a bath at night was NOT okay! She assured us that on the third night the 'tour' party and 'wedding party' would have left. So we would have hot water. Which we did. On checking out the receptionist had no idea about our complaint, and therefore couldn't help us. We are in the process of writing a compliant, and a review. The staff and hotel did not let you down - the management did! I have a video of the water pressure. On another point, the hotel is described as dog friendly. This might be the case. You can bring your dog for a fee of £25 a night, however, on check in we were told we had to eat in the bar area or outside. Luckily the weather was okay. However, we felt like second class citizens! Not only that but the bar area has no tables at which anyone could eat a meal - the tables are all low and only fit for snacks!"

"16th Century building (road side inn).. Re-modernized, with rooms to let.. Very atmospheric pub and restaurant, esp for Christmas time. Nice touches that bring out the features of the building, esp the the indoor water well. Room are good, may need some further modernization but very functional. Incredibly narrow corridors and stairwell. (can see traffic jams happening)"

"We spent one night here. The Hotel is in a small village just outside Stratford. There is not much outside space other than parking. A warm welcome at Reception and felt totally safe with the COVID arrangements. The reception area was very clean as was our room (No.1 on the. ground floor). Indeed you would have thought it was a brand new room. The facilities in the room were excellent. Large TV with Movie channels. The walk-in shower was very clean. We ate in the Saddles Bar and the food was excellent. The breakfast service was great and the food was top quality. I have tried to find something to find fault with but I can't. Even the price was very reasonable."

"The stay experience is excellent, the room facilities are OK, the impression is that the staff is warm and thoughtful, the hotel restaurant is pleasant to eat, the price is super high, if you have the opportunity, you will choose again."

"The room was satisfactory in all aspects. The breakfast was a bit ordinary, nothing special. A common problem of Hilton. Very close to the center of Shakespeare Town, convenient for travel!"