easyHotel Bernkastel-Kues

When every other hotel in Bernkastel Kues was fully booked for the Middelmosel wine festival, we were still able to get a room at the Augustus, which was probably the first warning. It is a strange and austere place on the very edge of Kues, not really walkable from the old town across the river. The interior of the hotel feels institutional, almost like a hospital: cold and impersonal. Aside from first thing in the morning and during the check-in hours of 3pm-6pm there is absolutely no staff working. Our room was very clean, however there were major issues: The bed was very hard with no mattress protector, just a sheet. Pillows were cheap and flat. The shower is not enclosed, so essentially you have a wet room. And the air conditioning that they advertise is a lie--There is no air conditioning. You get one towel, one roll of toilet paper and no room service. The only pro about this hotel is the ample free parking, that's it. So if you need a place to crash for one night and then just want to get back on the road, fine. But don't expect service or comfort here. 1* is for cleanliness and parking, otherwise it would be a zero.