Capital O Cancun International Airport 24 p 7

The hotel wasn’t open so we had to find another place to stay.

bad service and very bad condition of the room not door in the shower not clea bed sheets and towels and smells a bleach the parking is ok no food or drink services

Excellent

Run away as fast as you can from this pit hole. Our flight was delayed and we arrived half hour late and when we arrived at the premises the security person didn't have the keys for our room, even though we had already paid for the room. End of the story, we have to look for another hotel to spend our first night in CUN at midnight. We had alredy seen the terrible reviews when we made the booking but we just needed a place to rest before going to Playa del Carmen. Bad move. Bad move. Never...never make a booking on this hotel. They are not reliable and from what we saw from outside they are not a clean place either.

NO HAY UN TELEFONO PARA PODER COMUNICARSE AL HOTEL , EL QUE PONEN EN LA PAGINA NO ESTA FUNCIONANDO EN GENERAL LOS TELEFONOS DE LA CADENA YA NO FUNCIONAN , ES IMPOISBLE CANCELAR LA RESERVACION. DESPUES DE VER ESTOS COMENTARIOS NO DAN GANRA DE QUEDARSE EN ESTE HOTEL

One of my travel mates booked this hotel in a rush and without reading the reviews first. When we tried to get a taxi from the airport to this property, the taxi drivers had no idea what hotel we were talking about. This hotel is not AT ALL like what is represented online. The photos they use are either old or stolen from another hotel. It is hidden in a parking lot behind a mini-strip mall on the side of a busy, dirty highway. You "check in" at a small, dirty office located in the same parking lot. This office represents both the hotel and a taxi service (assuming same owners). As we approached the "office" we were yelled at by the man behind the desk. He said, "stop! stop! You can't come in here without a reservation." My travel mate stated we did have a reservation and she entered. He then said that we only booked a room for 3 (we definitely booked a room for 4) and demanded extra cash to cover the fourth person. He then showed us to our room in the building across the parking lot. Let me start by saying that this hotel is RUN DOWN. On the way through the alley to the parking lot where the hotel is located, there are human-size holes in the walls. You can literally walk right inside. Parts of the building are crumbling. The whole building is DIRTY inside and out. There are emaciated stray dogs roaming the property. There is no on-site security. There is no "door" to the hotel; it's just open. Anyone could walk off the street and into the building without being noticed. There is only 1 other occupied room that we're aware of and it's on the first floor. We see lights but never see the people inside. The other rooms on the first floor appear to be used for storage and are stuffed full of junk which can be seen through the sliding glass doors. The hallway "upstairs" is dimly lit with only 1 or 2 working lights. We go upstairs and the employee unlocks a full-length glass door with a small silver key and lets us inside. It is NOT a "suite." On the left is the bathroom stall. It is tiny and includes only a toilet and a 5-gallon bucket (see photos). The toilet flushes but does not refill itself, so we have to go out to the "living room" and use the sink there to fill the bucket and, in turn, fill the back of the toilet so it will flush. The light in the bathroom is just a bare bulb hanging from wires out a hole in the ceiling (see pic). The next door you encounter is the shower. It is stall-sized with a full-length glass door. Part of the glass door has been covered with translucent, floral contact paper, which is peeling badly. There is NO working light in the shower stall. Back out in the "living room," there is a vessel sink on a countertop. When you turn the water on, it squirts directly at you, soaking your shirt. There are no hand towels. There is a stack of 3 old bath towels nearby. They *may* have been washed, but they are stained. Also, in this living room area, there is a small loveseat that is DIRTY and stained, as well as a table wit

If only there was a way to post negative 5 stars..... This place was without a doubt THE worst place I've stayed at! If you are looking at the postings through ******* or others the photos aren't even CLOSE to accurate. The room I was in, the light in the shower was constantly flickering and even when it did stay on, there wasn't enough light to see. The toilet, I think that's what it was supposed to be took about 20 minutes to refill after a single flush. Perhaps that is why there was a bucket sitting next to it? Used that to refill the tank. The building itself is not at all what the photos show. There are actually holes in the exterior walls and several of the patio door windows were actually cracked. Ended up not even attempting to stay the night. The entire facility just felt sketchy and unsafe. The cab from the airport didn't even know where this place was and it is supposedly a recommended hotel...... IMO, regardless of what site you are looking at, this place should be de-listed from all of them..... To put it simply, STAY AWAY~! Price isn't everything.