InterContinental Hotels Seattle Bellevue

Guests praised the comfortable beds, modern bathrooms, and exceptional service from staff. They enjoyed the delicious buffet breakfast and the convenient location near dining and shopping options.

The InterContinental Bellevue is a beautifully designed hotel with high-end finishes, plush bedding, and premium amenities like Byredo bath products. The first-floor staff, including front desk, valet, and bell desk, were outstanding—kind, attentive, and professional. Unfortunately, despite the aesthetic appeal and strong service from the front-line team, operational issues, a lack of responsiveness from management, and excessive fees make this hotel a frustrating and disappointing experience. The Good: • Outstanding front desk, valet, and bell staff—the first-floor team provided warm, professional, and attentive service. • Beautifully designed rooms with high-end finishes and extremely comfortable bedding. • Nice in-room amenities, including a coffee maker, tea kettle, and Byredo toiletries. The Not-So-Good: • Lukewarm water in the shower—both at night and in the morning. This is completely unacceptable for a luxury hotel. • After experiencing lukewarm water in the evening, we emailed the front desk hoping for a resolution by morning. The response? “We are terribly sorry for the water temperature in the evening. Please let us know if you are still experiencing the same issues this morning.” • No mention of engineering addressing the issue, no proactive steps taken, and no explanation. • The morning shower was just as lukewarm, showing that nothing was done to resolve it. • This isn’t just bad service—it signals that management is aware of the issue but either unwilling or unable to fix it. • Only four adult entrée items on the room service menu. A luxury hotel should offer a more robust selection. At the very least, it should match the lobby bar menu, which is also quite limited. • Bathroom lighting is too dim, making it impractical for applying makeup or detailed grooming. • Loud, sporadic clicking noises from the HVAC system made for a terrible night’s sleep. The system clearly needs calibration. • Valet-only parking at $65 per night, with no self-parking option—an expensive and inconvenient limitation. • The $25 per night “amenity fee” is not a perk—it’s an unavoidable surcharge, with only $15 of it returned in hotel credit. It feels like an added cost rather than a benefit. • Expect to pay about $100 per night over the published rate once you factor in parking, the amenity fee, and taxes. • Dining options are both limited and overpriced, making it an easy decision to eat elsewhere. With so many excellent restaurants nearby, the hotel’s offerings are unappealing. • In-room essentials (cotton balls, Q-tips, etc.) were missing from the designated amenities box. • This has been mentioned in multiple reviews, yet management has done nothing to address it. • Odd design miss where the desk lamp partially blocks the TV view. A small but frustrating flaw in an otherwise well-designed room. Final Thoughts: The InterContinental Bellevue looks the part of a five-star hotel, but the service and operational execution make it feel more

The staff was very welcoming and made my stay quite enjoyable. I don't frequently leave reviews regarding my stays but I had to recognize the staff for their dedication to excellence. Susan, from the front office team was very professional & delivered world-class customer service. I will definitely be returning to this property for all my trips back to Washington.