The Merchant Hotel

Our stay in The Merchant Hotel was exceptional! From the moment we arrived we knew it was going to be a special stay! Immediately greeted by welcoming staff with a friendly smile! We arrived early as we had made a reservation for Afternoon Tea. Staff kindly stored our luggage and transferred it to our room while we had afternoon tea. Afternoon tea was fabulous! Service impeccable and all the food was divine. Staff were all so friendly and attentive. It really was the staff that made our experience outstanding. They even brought a beautiful cake to mark my husband's birthday. Afternoon Tea in The Merchant feels like such a luxury experience and it exceeded our expectations! We spent some time in the spa, it was small but not busy at all. Very nice and the views from the roof top hot tub were amazing! Our room was clean, comfortable and had all the necessary facilities needed to have a relaxing and enjoyable stay. The toiletries were gorgeous! We had a wonderful night's sleep! We had drinks in the bar before dinner and they were amazing! Really fabulous choice of cocktails and they were delicious. Staff regularly topped up glasses of water and checked in to make sure we had everything we needed. Even though the bar was busy, staff were always available and very friendly. Dinner was in Berts Jazz Bar. Atmosphere was amazing! Food exceptional and staff outstanding! We had such a lovely meal, faultless! Breakfast the next morning was perfection. Once again, staff were exceptional. Choice of food was great and everything was cooked perfectly! Overall, we had an amazing stay. We had booked an overnight with breakfast and dinner package was very good value for money. We cannot wait to stay again!

Only second stay at the Merchant, but as special as the first. Wonderful ambience. Stayed in the Victorian side, bed and bathroom so luxurious. Cocktail bar so cosy and intimate, Bert's has a lively atmosphere and breakfast next morning in the Great Room was executed perfectly with such attention to detail. All round a very relaxing night in the heart of Belfast.

I have been going to the merchant for years and it always been amazing, unfortunately on this occasion it was very disappointing. We went to the merchant for a special occasion having been told we couldn’t book we just turned up for a cocktail. I was very rudely told the wait was 30 minutes and directed to the foyer. I asked could we have a drink in the foyer and again rudely told No. 40 minutes passed with other groups seated before us, apparently because they were having good took priority. We were eventually seated and waited 15 minutes for an order to be taken then another 30 minutes for 4 cocktails. There was only one bartender on and no apology at any stage. The service was very poor and not the usual friendly atmosphere - we didn’t stay for another. Hopefully this experience is only a blip in what has always been a great hotel.

We have stayed in the Merchant twice before at the Victorian side of the hotel but this visit had a Deluxe Twin Art Deco room, which was simply amazing. Huge room with two huge double beds, huge living area to relax and a massive bathroom. Our package included dinner in the Great Room. Service was very attentive and we really enjoyed the relaxed ambience. The food was amazing. Fillet steak was one of the best cooked I have had. After our meal we retreated to the Cocktail bar for a few drinks, such a lovely space to end the evening. We have already booked our next stay in August and Cannot wait. Thank you all.

We got a Merchant gift voucher to Celebrate my birthday and I can honestly say everything was 5 Star . When we arrived at check in we were informed we had a complimentary upgrade to a suite that was a lovely touch . The suite was amazing lovely furniture great bathroom and a fantastic bed . We had dinner and breakfast in the great room and both were excellent food and service . Another lovely surprise was the chocolates card and balloon which were left in our room when we were having dinner. After returning from dinner we had another surprise a lovely birthday cake delivered we can't speak highly enough of the Merchant and their Staff . The Merchant Hotel is in a different level a true 5 star hotel thanks to all the staff for a wonderful birthday we will certainly be back.

Our 1st stay. Reception fast and efficient, with pleasant staff. Our room was ready early which was a bonus. Cracking room, comfortable bed and well stocked bathroom. Had an afternoon drink onsite. Extensive cocktail list and the bartender will make up drinks on request, well done. We ate in the Great Hall. All the food was excellent, well presented although it could have been a little warmer. Good choice on the menu. No need to leave the hotel as entertainment is on site in the Jazz Bar. A/C in our room which helped. No noise from outside even though it is a city centre based hotel. Breakfast in the morning was excellent and both me and my wife thought it was one of the best we have had. Again great friendly service. Would we stay again....absolutely. Well done to you and your staff