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The hotel is beautiful, with a sense of history, Titanic theme, service is not bad. It is suitable for taking pictures, even checkin male waiters, wearing a lot of Jack. There are many photos of the year in the building, and the manuscripts are very traversing, suitable for Titanic movies and history lovers! Recommend not far from the dot coffee, you can feel socialism when you enterprising, you must pay, and add color to the Chinese. The disadvantage is: because of the historical building, the bath water is small, the room is not big.

The Europa in my opinion has got quite tired and is in bed of a revamp of the Bedrooms … especially the executive rooms .. also the cleaning of the rooms is hit & miss .. pull out the beds and there is old debris .. no sanitary disposable bags in bathrooms - the complimentary tea/coffee tray is an absolute disgrace and so basic that I don’t know why they bother .. the complimentary water is room temperature and no fridges in rooms .. I have no idea why they have the star rating it has ..the standard is not what would be expected of such a hotel Which I feel is basking in the glow of years gone by .. and the prices are overly inflated… Come on Hastings you can do much better than this??

Been staying in Hilton in Belfast for couple days, I really liked hotel, lovely staff, nice food , nice rooms, the only thing I really didn’t liked, how rooms is being cleaned during your stay, if you can even say they are clean because seems that staff only empty bins and change towels and that’s it, during 4 days nothing else was cleaned, dusts wasn’t cleaned, bathroom wasn’t washed even thought it was dirty , toothpaste in sink and hairs on the floor, shower glass dirty, bathroom dirty , staff that supposed to clean it but just left it like that, didn’t even hoovered bathroom floors. I never been in hotel with such a bad housekeeping. This is really a shame because everything else about hotel I really loved.

From the moment we arrived to the moment we left, every single member of staff was superb - they just could not do enough to help, from directions, room service requests, nothing was too much and everything is done with a smile - that really is the difference between a good hotel and a great one. All of the public areas and amenities were clean and some stunning artwork, from giant chandeliers to antique furniture and paintings all around. I could've spent a week here just wandering around admiring it all. We stayed in room 318 - it is very opulent with lots of plush furnishings and a very comfortable bed. Unfortunately the windows don't open - there are 2 aircon units in the suite, but I like a bit of fresh air. There is a lot of furniture in the room - beautiful old cabinets in keeping with the theme, but, you couldn't access the minibar in the room as the tv unit was in the way of the door opening fully so we had no way of chilling water, etc. The hotel provided plenty of icebuckets to compensate but it's a pity it wasn't thought out a bit more.

First, the no-front desk touch screen check-in was beyond brutal. You have to type in EVERYTHING (and what they want is WAY over the top) one letter/# at a time w/your finger-whole process took me about 20 mins. Ridiculous. I think management realizes that-hence why they have a mini-fridge stocked w/gratis microbrews just inside the entry to keep guests from blowing their lids. My room was far, far away from any possible noise from the bar on the 2nd floor. Room, bed & bathroom were huge, modern & well appointed. Very quiet. Only issue was the fact that the wifi, like pretty much all of the other 7 properties I stayed at during my 3 weeks in the UK, was pretty pokey-around 10 mbps which barely allows for streaming youtube. Also, they need to provide mini-fridges. Yes, I know, Brits & most of the rest of Europe have no idea what they are just like that strange type of water called ice. My rating would be 4 stars but in the course of about 2 nights/3 partial days I got way more than a sixer of brews (I have never seen this perk anywhere in the world & I respect it deeply as a former homebrewer) so this add on made it 5 stars stay.

We arrived late on Friday - around 10pm - and was very tired so disappointed to discover the volume of music being played in the foyer/bar area. However, we checked in with ease and given a little paper bag with tea bags, coffee and milk. There are 4 floors and our room was on floor 3. The room was certainly small as the elevator shaft essentially took up a big chunk of our room. This unfortunately meant that any time someone used the elevator, we heard the pings and the comedy Belfast voice they play when you get to a floor. I called reception and asked when the music was played until - and I was told 1pm. Shame as we wanted to sleep and its all we could hear - and feel. The bass was that powerful that you could feel it 3 floors up! Don't get me wrong - it's a cracking hotel in a great spot - but don't stay here if you want to get a good nights sleep. It's a party hotel really. The service was great and the staff were lovely. Breakfast options were great and the pastries were delicious.

Now I will hold my hands up and say that maybe our expectations were high. But this is the revered 5 star Culloden hotel. So I feel that anyone spending the money to stay here has a right to high expectations. I've also stayed in a couple of the Hastings group hotels and got married in one, none of which were 5 star so I thought this would blow my mind. There was a mix of fab and not so fab. It can't be denied that the grounds and the hotel itself are both stunning. Opulent, elegant, tasteful. Everything is heavy and expensive. Even the throw on the bottom of the bed weighed a ton. Comfy bed, good shower, nice welcome treat for my friend for her birthday, beautiful wine glasses supplied in room and lovely toiletries for use. Robes and slippers for the spa were a bonus. Friendly staff throughout, polite and professional. Everything that we seen spoke to class and style. However..... On arrival when I mentioned I booked dinner in the Cultra Inn I was not informed that concierge could take us there nor told which path to follow so we set off in heels and went the wrong way. Only when we seen the Hastings van did we realise we could get a lift. The deputy manager was a lovely man, brought us down and back. I had also tried to call reception to ask for the dinner to be pushed back a half hour as you can't get through to Cultra Inn on the telephone. I called reception 5 times and waited for an age to be answered then when we arrived my name wasn't booked, even though I originally booked online and had the email as proof. On arrival I also requested a fridge. An hour later still no fridge, but when my friend arrived a lovely guy called Henry brought her to our room and went to hand carry a small fridge to our room for us. The pelmet on the windows was black with what looked like mould that someone had tried to clean off. And the duvet on the large bed didn't fit the whole width so at 2 am my friend called reception 3 times for another duvet and waited 40 min in total then had one delivered with a cover for her to put on herself. We lost sleep waiting on this. We went to the Lough bar on 2 occasions and despite lots of staff milling around (the first time there was only a handful of guests) we waited and waited to order. Even after requesting to order staff walked away and didn't come for nearly 10 min. The 'jazz' singer was monotone and a bit boring. Kept taking the mic away from his mouth and could have sang with more pizazz. I realise this is very fussy, I just love live music and he fell short. The jacuzzi / hot tub in the spa had something red in the bubbles that looked like blood so we got out and didn't go back in. Food was really good in Cultra Inn but again more waiting. A girl with short hair and tattoos greeted us and she was lovely. After our mains we waited 30 mins and had to request that plates be taken and to see dessert menu. We didn't take dessert in the end so asked for the bill. Cheapest bottle of wine was

Opposite the bus station, the city center, convenient transportation. The equivalent of the level of the business hotel hotel in the domestic hotel group, the breakfast is a standard English breakfast is very suitable for my taste.

Apartments were lovely but will never ever go again checked out 7 days ago still haven’t gotten my deposit back, I was not told about the deposit until I was checking in, I was told it was a preauthorisation and would get it a few days after I checked out upon checking out I was told it would be 2 weeks (by a different person) 7 days later no refund it’s January and bills have to be paid so I am not happy! I was also told I had to pay for parking upon check in again nothing on the website about this. A disgrace trying to get money out of people after they have already paid for their trip. Might I also add I emailed regarding the deposit 4 days ago And no one in dream apartments bothered to reply to my email I understand in retail it’s busy but 4 days later no reply what a joke I will never recommend this place to stay ever to anyone