JW Marriott Hotel Beijing Central Reviews
JW Marriott Hotel Beijing Central
No. 18 Xuanwumen Outer Street, Beijing, ChinaView Hotel Details
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JW Marriott Hotel Beijing Central Guest Reviews
4.7/5
Amazing
1172 review
Verified reviewsLocation4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All Reviews(1172)
Positive reviews(1137)
Reviews with photos/video(147)
Easy to get around(97)
Friendly front desk staff(96)
Delicious breakfast(75)
Large rooms(54)
Perfect for business trips(32)
Close to metro(30)
Great swimming pool(13)
Negative reviews(35)
Guest User
Deluxe Room (2 beds)
Stayed in Mar 2024
Family
1 review
Outstanding
Posted on May 6, 2024
The receptionists were very helpful, nice and polite. They proactively offered help to customers. We arrived late on our first day there and ordered take-out. After finishing, we called the staff to take away all the leftovers as the smell was quite strong. The staff took immediate action. We could feel that the staff there strives to provide a good stay experience to their customers. The breakfast there was delicious. The room provided a comfortable atmosphere. My family had a great experience staying this hotel. We won’t hesitate to choose this hotel when we visit Beijing next time.
Response from Property: Dear Guest. We really appreciate you staying at the JW Marriott Beijing Central and sharing your unforgettable stay and dining experience. It is a great honor to receive your compliments on the service of our staff. The hotel is committed to providing guests with exceptional hospitality and creating lasting memories. The hotel is located in Xicheng District, Beijing. The location is superior to the convenience of transportation. The hotel's three restaurants and one lobby lounge offer local and international cuisine, creating a memorable experience for you. Wish you a pleasant trip and we look forward to seeing you again!
Guest User
Deluxe Room (2 beds)
Stayed in May 2024
Solo travelers
1 review
Outstanding
Posted on May 12, 2024
the hotel facilities are excellent but i'm overwhelmingly impressed by the hotel staff, kind and helpful
Saturo
Deluxe Room (2 beds)
Stayed in Apr 2024
Family
2 review
Great
Posted on Apr 17, 2024
Fiona helped us out a lot and made sure we had a great stay and book our beijing opera correctly. Amazing breakfast, nice room and great gym and pool. Only downside is that ordering something in the lobby takes forever.
Response from Property: Dear Guest. We really appreciate you staying at the JW Marriott Beijing Central and sharing your experience. The hotel is committed to providing guests with exceptional hospitality and creating lasting memories. The hotel is located in Xicheng District, Beijing. The location is superior to the convenience of transportation. The hotel's three restaurants and one lobby lounge offer local and international cuisine, creating a memorable experience for you. Wish you a pleasant trip and we look forward to seeing you again!
Guest User
Deluxe Double Room
Stayed in Apr 2024
Friends
9 review
Very Good
Posted on Apr 5, 2024
The location is really good. Quite close to many touristy spots. Easy are to get taxis and move about. There is a metro station next door as well. The staff are very friendly, especially Manager Michael. He was great!. We enjoyed our stay 👍🏼
Response from Property: Dear Guest. We really appreciate you staying at the JW Marriott Beijing Central and sharing your experience. It is a great honor to receive your compliments on the service of our staff. The hotel is committed to providing guests with exceptional hospitality and creating lasting memories. The hotel is located in Xicheng District, Beijing. The location is superior to the convenience of transportation. The hotel's three restaurants and one lobby lounge offer local and international cuisine, creating a memorable experience for you. Wish you a pleasant trip and we look forward to seeing you again!
AK.47
Deluxe Double Room
Stayed in Apr 2024
Business travelers
12 review
Outstanding
Posted on Apr 18, 2024
One of best VFM hotels in Beijing. Location is central along with high service levels
Response from Property: Dear Guest. We really appreciate you staying at the JW Marriott Beijing Central and sharing your experience. It is a great honor to receive your compliments on the service of our staff. The hotel is committed to providing guests with exceptional hospitality and creating lasting memories. The hotel is located in Xicheng District, Beijing. The location is superior to the convenience of transportation. The hotel's three restaurants and one lobby lounge offer local and international cuisine, creating a memorable experience for you. Wish you a pleasant trip and we look forward to seeing you again!
Pei Jing
Deluxe Room (2 beds)
Stayed in Dec 2023
Family
5 review
Outstanding
Posted on Jan 7, 2024
Excellent service standards, and very clean and comfortable hotel. Very pleased we chose JW Marriott as our hotel for our time at Beijing.
Response from Property: Dear Guest,Thank you for staying at the JW Marriott Hotel Beijing Central and taking your time to share stay experience. It is a great honor to receive your compliments on the service of our associates and room cleanliness. The hotel is committed to providing guests with exceptional hospitality and creating lasting memories. The hotel is located in Xicheng District, Beijing. The location is superior to the convenience of transportation. The hotel's three restaurants and one lobby lounge offer local and international cuisine, creating a memorable dining experience for you. Wish you a pleasant trip and we look forward to seeing you again!
Ramon
Deluxe Room (2 beds)
Stayed in Dec 2023
Family
7 review
Outstanding
Posted on Jan 5, 2024
The facilities are excellent, and the people are very nice. The service is amazing, and the location is very good! Orange from reservations/reception was very nice, and Tom, the bellboy, was extremely helpful! Highly recommended!
Response from Property: Dear Guest,Thank you for staying at the JW Marriott Hotel Beijing Central and taking your time to share stay experience. It is a great honor to receive your compliments on the service of our associates and hotel facilities. The hotel is committed to providing guests with exceptional hospitality and creating lasting memories. The hotel is located in Xicheng District, Beijing. The location is superior to the convenience of transportation. The hotel's three restaurants and one lobby lounge offer local and international cuisine, creating a memorable dining experience for you. Wish you a pleasant trip and we look forward to seeing you again!
Sally
Deluxe Room (2 beds)
Stayed in Mar 2024
Business travelers
1 review
Outstanding
Posted on Mar 21, 2024
Their front desk Eddie really take care customer when I check in.
Response from Property: Dear Guest, Thank you for staying at the JW Marriott Hotel Beijing Central and taking your time to share stay experience. It is a great honor to receive your compliments on the service of our associates. The hotel is committed to providing guests with exceptional hospitality and creating lasting memories. The hotel is located in Xicheng District, Beijing. The location is superior to the convenience of transportation. The hotel's three restaurants and one lobby lounge offer local and international cuisine, creating a memorable dining experience for you. Wish you a pleasant trip and we look forward to seeing you again!
Guest User
Executive Suite
Stayed in Apr 2023
Family
5 review
Posted on May 2, 2023
I expected the room to the bigger and also closer to the sightseeing spots. But I think Beijing is just big by itself so going to Tiananmen still takes 10min by car. The layout of the room is maybe not the most optimal way of space. What I didn’t like was the breakfast. Dull, uninspiring, and bland. Everything didn’t taste good and kids were running around using their hands to grab food. Queuing was also needed if you arrive there at 9am onwards.
Response from Property: Dear Guest,Thank you for staying at the JW Marriott Hotel Beijing Central and taking your time to share stay experience. Your suggestion is valuable for us. We will pay attention to every detail to improve guest satisfaction. We are looking forward to meeting you during future stays with us, creating a new experience for you.
Usama Yousaf
Deluxe Double Room
Stayed in Oct 2023
Business travelers
5 review
Very Good
Posted on Oct 18, 2023
It is a well maintained and clean property. Staff is nice and special thanks to Issac that we were able to communicate. Breakfast was fine and can be improved with addition of some international dishes. My biggest challenge was the language barrier and even it is an international chain of hotel, it was too difficult to communicate in English. Starting from the reception to the room service, there is a big struggle to convey your message. Hotel management need to work of this challenge so that they can attract more foreign visitors. Overall it was a good stay.
Response from Property: Dear Guest,Thank you for staying at the JW Marriott Hotel Beijing Central and taking your time to share stay experience. It is an honor to receive positive feedback on room cleaning and maintenance, breakfast buffet, and associate Issac service. At the same time, your suggestion is valuable for us. We will continue to provide training for associates in communication with guests, and add breakfast options. We will pay attention to every detail to improve guest satisfaction. We are looking forward to meeting you during future stays with us, creating a new experience for you.
Guest User
Deluxe Double Room
Stayed in Jun 2023
Friends
12 review
Outstanding
Posted on Jul 3, 2023
We had an enjoyable stay at the Marriott. After finding our bathroom was a little dirty, we were quickly offer a new room without any further questioning. A fruit platter was offered as an apology.
The breakfast selection was varied and delicious, and Front desk staff very helpful, especially Franco.
Response from Property: Dear Guest,Thank you for staying at the JW Marriott Hotel Beijing Central and taking your time to share stay experience. We will pay attention to every detail to improve guest satisfaction. We are looking forward to meeting you during future stays with us, creating a new experience for you.
Anonymous User
Selected Deluxe Double Room
Stayed in Jun 2023
Family
6 review
Very Good
Posted on Jun 23, 2023
Service at the reception counter was subpar, unbefitting of the standard of JW Marriott.
Rain shower pressure and gym were fabulous.
Response from Property: Dear Guest,Thank you for staying at the JW Marriott Hotel Beijing Central and taking your time to share stay experience. Your suggestion is valuable for us. We will continue to provide training for associates in communication with guests. We will pay attention to every detail to improve guest satisfaction. We are looking forward to meeting you during future stays with us, creating a new experience for you.
AndrewD
Deluxe Room (2 beds)
Stayed in Dec 2022
Solo travelers
53 review
Great
Posted on Dec 27, 2022
Nice hotel, nice location. Staff were friendly, spoke English and tried really hard to please. It was cold outside and my room was cozy and comfortable. Thank you.
Response from Property: Dear Guest.We really appreciate you staying at the JW Marriott Beijing Central and sharing your experience. It is a great honor to receive your compliments on the service of our staff. The hotel is committed to providing guests with exceptional hospitality and creating lasting memories. The hotel is located in Xicheng District, Beijing. The location is superior to the convenience of transportation. The hotel's three restaurants and one lobby lounge offer local and international cuisine, creating a memorable experience for you. Wish you a pleasant trip and we look forward to seeing you again!
Guest User
Deluxe Double Room
Stayed in Jan 2023
Family
6 review
Outstanding
Posted on Jan 31, 2023
good…
QusayQais
Deluxe Double Room
Stayed in May 2021
Business travelers
62 review
Great
Posted on May 28, 2021
Hotel is good and clean
Response from Property: Dear guests, thank you for choosing to stay at JW Marriott Beijing Central! Thank you for taking the time to write comments for us . Thank you for your support and recognition. It is our commitment to provide our guests with an elaborate and authentic JW Symphony style service and make our guests feel at home. We will continue to work hard with your recognition and expectation and look forward to your coming again!