Guest User
April 16, 2024
I went back to Beijing to visit my relatives and stayed for three days. On the third day, there was a fire drill, which scared me. There was no prior notice and no staff was reserved in the corridor. It was lunchtime, and I ran out in a daze. When I went out, I saw that everyone was also confused. I couldn't find a staff member on the whole floor to ask what was going on. I ran to the first floor and heard from other guests that it was a fire drill. The first two days were quite comfortable. Although the room was small, I was the only one in the room during the day. I just sprained my ankle when I arrived in Beijing. As a result, I climbed up and down the stairs to escape, and my ankle, which had just healed, was broken again. As a result, all the trips originally scheduled after the 15th were cancelled and had to change the plan. Although the staff called to apologize afterwards, it was just a verbal apology. The language and words were not organized at all. In the other party's words, I heard that the fire drill was originally scheduled to be in B1, but I don’t know what caused the fire alarm to sound in the whole building. But in the final analysis, the specific reason cannot be my fault alone, and a hasty apology cannot replace the pain I suffered and the trouble and loss of changing my itinerary later. The deeper reason for the hasty apology should be that the hotel itself did not understand how much shock, inconvenience and loss the hotel's work mistakes would bring to every guest. This is a hotel I will definitely not visit next time I return to Beijing.
Original TextTranslation provided by Google