Xana Hotel at Qianmen Street

Xana Hotel at Qianmen Street Reviews

Xana Hotel at Qianmen Street

No.72 Qianmen Street, Beijing, ChinaView Hotel Details
Xana Hotel at Qianmen Street
Xana Hotel at Qianmen StreetXana Hotel at Qianmen StreetXana Hotel at Qianmen Street
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Xana Hotel at Qianmen Street Guest Reviews

4.8/5
Excellent
2681 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(2681)
Positive reviews(2659)
Reviews with photos/video(363)
Friendly front desk staff(778)
Easy to get around(459)
Classy environment(384)
Awesome amenities(285)
Quiet & comfortable(196)
Close to metro(186)
Convenient for shopping(150)
Good sound insulation(127)
Negative reviews(22)
Anthony T.
Guestroom (Double Bed)
Stayed in Apr 2024
Couples
1 review
2.2/5
Posted on Apr 22, 2024
The room does not have air conditioning. It didn’t specify in the brochure., which is not telling the truth about the condition of the room . It was mentioned with the front desk, however, there is no solution to rectify the situation, especially the room without air conditioning and window. Talk to the front desk and they mentioned that starting May, the air conditioning will be turn it on. This information should be informed in the hotel information. This hotel is the worse hotel that we had for 3 weeks vacation in China, which is no air circulation and not telling the truth if the room will not have air conditioning. Bad experience with this hotel. Moreover, the shower door is not able to close properly, so the water was spilled out. We informed the front desk, but no action to fix this problem.
Response from Property: Dear Goddess/Goddess, hello. I am your beloved angel Coco. Thank you very much for choosing the Xi'an Hotel and sharing your stay experience with us. We would like to express our sincerest apologies for not meeting your satisfaction. You have booked a Linglong king bed room in the hotel, which has been clearly marked as a windowless room on the website. When checking in, the staff have also informed you that the room does not have windows. If you are not satisfied, you can consider upgrading to another room type. The hotel is located in Beijing and it is currently in April. The air conditioning is turned on in May, but the hotel's air conditioning is currently working normally with natural wind. Regarding the issue of water seepage in the shower door that you mentioned, we have arranged for staff to check it out as soon as possible. We apologize again for not meeting your satisfaction and look forward to your next visit bringing you a pleasant stay experience. Wishing you and your family happiness and happiness!
Sutawan
Elegant Room
Stayed in May 2024
Friends
1 review
5.0/5
Outstanding
Posted on May 24, 2024
The service quality of the hotel is very high, and the sense of occupancy is very good, which gives people a feeling of returning home. The hygiene is very clean, and the service attitude is also very good. I highly recommend L
Response from Property: Dear God/Goddess: Hello, thank you for staying in the hotel and sharing. I am very happy that every aspect of the hotel has been recognized by you. Through your meticulous description, you can feel the happiness this journey has brought to you. , this is what our service providers have always pursued, and this will also become the driving force for us to continue to work hard and make progress. We look forward to serving you next time!
Ime
Elegant Room
Stayed in Apr 2024
Friends
28 review
5.0/5
Outstanding
Posted on Apr 21, 2024
Very strategic location for visiting Forbidden City, Tiananmen and Temple of Heaven. Right on Qianmen street. Beware that it is located on pedestrian street, hence when taking a taxi, drop off would be 200 meters away, not bad, but just fyi
Guest User
Special Queen Room
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Apr 9, 2024
Very good location. Qianmen street is a great tourist location since there are plenty of traditional Beijing shops and restaurants with a direct view of Tianmen. Helpful staff and overall a really pleasant stay. Thank you to the lady at the front desk for upgrading my room.
Response from Property: Dear God/Goddess: Hello, thank you for staying in the hotel and sharing. I am very happy that every aspect of the hotel has been recognized by you. Through your meticulous description, you can feel the happiness this journey has brought to you. , this is what our service providers have always pursued, and this will also become the driving force for us to continue to work hard and make progress. We look forward to serving you next time!
Guest User
Guestroom (Double Bed)
Stayed in Apr 2024
Solo travelers
10 review
4.5/5
Great
Posted on Apr 4, 2024
Excellent hotel in the heart of Qianmen Street, close to the subway, restaurants and attractions in central Beijing. Very friendly and attentive staff.
Nhu Quynh
Guestroom (Double Bed)
Stayed in Dec 2023
Couples
5 review
4.5/5
Great
Posted on Jan 3, 2024
The room was nice. We got room upgrade to the one with windows only 100Rmb on arrival. - body shower, shampoo, conditioner kit is too little for 2 people. - floor map is a little confusing to find elevator at first but you will get used to it on the next day. - shower room has music automatically turn on when using, which is both a plus and many minus - air conditioner & light won't be off when you go out, the room always warm - location is super good & room design was nice and clean, will stay again next time if the price is still competitive
Guest User
Xi'An Double Bed Room
Stayed in Jun 2023
Couples
4 review
4.5/5
Great
Posted on Jun 26, 2023
Taxi is not allowed going through Xianmen st. Quite confuse to find the hotel. But location and service is good
6/8
Response from Property: Dear goddess/god, hello, I am your beloved angel Coco, thank you very much for choosing Xi'an Hotel and sharing your stay experience with us. We will, as always, create a wonderful stay experience for every guest, and sincerely thank you for your support and love. We will give you meticulous care at any time, and look forward to meeting you again at Xi'an! wish you a happy life!
Guest User
Xi'An Double Bed Room
Stayed in Sep 2023
Solo travelers
2 review
4.5/5
Great
Posted on Sep 9, 2023
Great location near two stations, cannot drive down street so if getting a cab will drop you close but not at hotel. No fridge in room, Bathroom is very nice when you shower it plays music haha. Would stay again
Response from Property: Dear God/Goddess: Hello, thank you for staying in the hotel and sharing. I am very happy that every aspect of the hotel has been recognized by you. Through your meticulous description, you can feel the happiness this journey has brought to you. , this is what our service providers have always pursued, and this will also become the driving force for us to continue to work hard and make progress. We look forward to serving you next time!
Guest User
Guestroom (Double Bed)
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 4, 2024
room is good, comfortable thank you xiaoqin
Danny Jay
Xi'An Deluxe Twin Room
Stayed in Sep 2023
Family
27 review
4.0/5
Very Good
Posted on Sep 17, 2023
The location is very close to Tiananmen square. Staff is so nice. I think I will come again.
Response from Property: Dear valued guest:Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that you found our location convenient and our staff friendly and accommodating. It is always our goal to provide exceptional service to our guests and we are thrilled to know that we have succeeded in doing so during your stay.We look forward to welcoming you back to our hotel in the near future and providing you with another memorable experience.
Filipe C.
Guestroom (Double Bed)
Stayed in Jun 2023
Couples
22 review
4.0/5
Very Good
Posted on Jun 13, 2023
Room was nice, comfortable and clean. Staff was polite and supportive. The music when you turn on the shower as a good surprise. The location is good and close to the square and subway.
Anonymous User
Xi'An Double Bed Room
Stayed in Sep 2023
Couples
3 review
3.2/5
Posted on Sep 27, 2023
Best location near tianenmen square. But bad service.
Response from Property: Thank you for your advice (information, help).
Xinyan
Elegant Room
Stayed in May 2023
Solo travelers
15 review
4.0/5
Very Good
Posted on Jun 6, 2023
Convenient location near Qianmen station and in the middle of a busy tourist area
Meilin_TH
Xi'An Double Bed Room
Stayed in May 2023
Couples
3 review
4.2/5
Very Good
Posted on Jul 15, 2023
Good location, near walking street
Response from Property: Dear God/Goddess, thank you for your recognition of us. We are just doing our best to make you feel the warmth and comfort of home. We are very happy to add a sense of satisfaction to your journey and make it your journey. Exclamation mark, I am also very happy to meet you in Beijing. It is fate that we meet. We are family and friends. You must come again when you have time.
Guest User
Guestroom (Double Bed)
Stayed in Jun 2024
Family
5 review
5.0/5
Outstanding
Posted on Jun 26, 2024
The service provided by the front desk staff is very good. The hotel is in a great location, very convenient for travel, and close to attractions. It takes only a few dozen minutes to walk to Tiananmen Square and the Forbidden City. The room is also very clean. The hotel is decorated in a light luxury and youthful style. When taking a shower, you only need to turn on the faucet to play music. It is magical to enjoy the music while taking a shower. There is also a sunny clothes drying spot, which is very good. You don't have to worry about the trouble of washing and not drying. Recommended
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