The hotel environment is good overall, but some details are not handled well, which gave me a very bad experience. I booked two nights and booked two rooms separately.
1. I asked for two room cards, and I couldn't swipe the elevator card twice, which was a bad experience.
2. I booked a room with two breakfasts for two nights, and a room without breakfast for two nights. Since I was taking my elders to Beijing to play, I communicated with the front desk and asked the four of us to have breakfast together. We didn't take advantage of the price, and the hotel didn't suffer any loss, but they didn't agree. This was a very bad experience.
3. I drove from Jiangsu to Beijing and chose this hotel with free parking and a good location. I registered the license plate number and my personal information on May 2. I left on May 4, but was told that I would be charged. I asked the guard carefully and found out that the hotel didn't give me the admission information. It was a whole embarrassment.
4. I went to have breakfast alone on May 4. When I checked in, the front desk told me that I could eat with my room card, but the restaurant staff said that they couldn't eat it. It would cost 48 per person. If I wanted it for free, I needed another person's ID card. The front desk statistics were wrong again. I took out my Ctrip order and showed the order information to the staff before I could eat.
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