IU Hotel (Beijing University of Science and Technology & North Beach Subway Station )

Facilities: Very complete facilities, including washing machines and dryers Hygiene: The hotel staff cleans every day and you can see it is quite clean Environment: Convenient for eating and shopping nearby Service: The service is very good, basically most requests are met, and the front desk will help carry heavy luggage

The temperature in the room is suitable, and you can bring your own disposable quilt cover for a four-day stay. The room automatically changes the trash can and replenishes the supplies every day. The hotel is located on the roadside and is very reasonable. I am very happy to stay at this price. However, there is a little water on the countertop and it has not been cleaned thoroughly for a long time. I feel that the corners of the bathroom countertop are a little moldy.

I am an old customer of this iu hotel. I have stayed there many times before and felt very good. I rarely give any hotel a bad review, but today's experience was so inexplicable that I couldn't stand it anymore. I was so angry that I checked out in the early morning and left. The Little U Super King Room I stayed in yesterday was on the third floor. I slept very comfortably. The front desk lady and the cleaning lady were also very nice. So I thought about staying there today and paying a little more to upgrade the room type to the Little U Delicate King Room that I had never stayed in before. When I checked in today, a young man was there to receive me. His attitude was quite cold. He told me that the room was on the first floor. I asked him if there was a Delicate King Room upstairs. He said no, only on the first floor. I asked if it was noisy and how the soundproofing was. He said there was a hot pot restaurant upstairs and it was not very noisy now after get off work. I thought to myself, okay, the first floor is the first floor, as long as it is not noisy, and it is an upgraded room type, so it shouldn't be too bad. As soon as I entered the room, I was disappointed. The room area was almost the same as the small U super king-size bed room I stayed in yesterday. The air was much worse. The parking lot was directly outside the window and it was so close that I could even see the faces of people in the car. The privacy was quite poor. I was so sleepy at the time that I thought I could just draw the curtains and lie down on the bed to sleep for a night, but I didn't expect that even this basic thing couldn't be achieved. The room was poorly soundproofed. I could hear the sound of other people opening and closing doors and going up and down the stairs from the hotel reception desk in the room (with the door closed). The humming of vehicles coming and going in the parking lot, the dinging of the reversing sensor and the occasional buzzing of the horn also attacked my brain from time to time. The conversation of pedestrians getting off the car went straight into my eardrums, and I felt that I had lost all my sleepiness and was left with only weakness. I couldn't stand it anymore and went to the front desk to change the room. The guy at the front desk was still the same guy. At first, he stared at me with surprise, and then said coldly: "It has been entered into the system, and it can't be changed." I said that I didn't want to live in this so-called upgraded exquisite king-size bed room now. I just wanted a higher floor and a super king-size bed room like yesterday. He became impatient and said to me loudly: "It can't be changed after it has been entered into the system! Why didn't you change it at the beginning? How can you change it now after checking in and entering the system?" I said, can't the system be changed? He said stiffly: "I can't change it anyway. I told you at the beginning that there was a hot pot restaurant upstairs. Why didn't you change it at the time?" It was as if I couldn't sleep because of the noise and all the faults were my fault. Then he gave me earplugs and sent me away. . . . Did you tell me that I could change the room at the beginning? Did you tell me that I couldn't change it after it was entered into the system? I didn't even look at the room at the beginning, and I didn't feel it. How could I know whether to change it? How could I know that the room today was in this condition? And when we were negotiating to change rooms later, they still had this attitude, which really made me angry. 😡Everyone thinks it is better to have less trouble than more, but now I can't stand it anymore. I hope the hotel will make corrections and conduct staff training so as not to disappoint old customers.