Anonymous User
September 5, 2022
The room settings written on it are inconsistent with the actual ones. No matter which platform it is on, it is clearly written that the room has a window and breakfast. When I checked in, I was told that the room with windows did not have windows. Although it was stated in the order, It says there are windows but the reality is that there are no windows. It’s very confusing. Why is it written that way? The Ctrip platform handled it very quickly. The main reason is that the merchant didn’t know what was going on, which resulted in a long wait when checking in, and then I was given a room with a window. I was told there was no breakfast... I was completely speechless.
When making the reservation, it was clearly written that there are windows and breakfast. When you get to the store, you will be informed that there are no windows and no breakfast. If you don't solve it, you can do whatever you want. Anyway, if you want to stay, there will be no windows and no breakfast. No one is wrong. The question for breakfast is why do you write that? You can write whatever you are actually like, right? It says there are windows and breakfast, but when you check in, you are informed that there are no windows and no breakfast? It's outrageous. The attitude of the man at the front desk was not good and he didn't solve it. He spoke as if someone owed him something. Then the next day if he renewed the room, the price would be increased by 60. The overall experience was poor. I didn't understand what was going on with the business.
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