The hotel looks very primising in the pictures, beautiful setting and facilities. Unfortunately we were a bit disqppointed on the way it is managed. It looks like the place is abandoned relying on its own structure and pictures.
Pros:
- beautiful setting and location, in front of a beautiful beach.
- rooms are well done, big bathrooms, nice outdoor area.
- faclities have a beautiful decoration, the bar, the restaurant.
Cons:
- cleaning! The resort has a cleaning issue. To the point that we wrote ”clean me” with our fingers on the restaurant toilet mirror, and it was there during our entire stay. Nothing has regular cleaning, spots everywhere, toilets are terrible specialy the poil toilet (see pictures).
- bar drinks are not good. We tried many drinks and juices in all the hotels we stayed in Sri Lanka, and this one we had to give up, drink after drink, juice after juice, were not good at all. Also the drink glasse come very very dirty.
- bar is beautiful but never had any music during our stay. Its a silent empty place, no one uses it... and the bartender usualy is not there which makes it a ghost place.
- service is welcoming but not prepared. For example before you reach the breakfast area upstairs they ask you: ”what do you want for breakfast? So i dont have to go upstairs to ask”, overall staff is tired, not motivated and have no training, they are as abandoned as the hotel.
- spa was closed during our entire stay, because the lady had days off. So we booked a hotel with a Spa that did not exist...you have to be lucky not to book on her days off.
- when at check-out i tried to tell them the place have lots of potential but they need to pay attention to this details they just replied: thank you for your stay, please make us a review on tripadvisor! So they just don't pay attention... which is sad to see. I wish they could change the management and have someone motivated and energic to transform the place into the best hotel in Sri Lanka, because they could be.
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