tlxp79
February 25, 2025
Appalling experience at this hotel/resort. We arrived in our room to find that the shower did not work, the toilet did not flush, the sink did not drain water and the room smelled of sewage, when we asked to change room the hotel staff informed us that they were fully booked and could not provide us with a new room. We ended up staying in this room until the for 2 nights with no offer of compensation. When eventually the hotel moved us to a different room, the new room had stains on the bedding and clearly had not been cleaned as there were peanuts and sunflower seed shells on the floor. The new room also had no hot water in the hand basin and the shower water pressure was poor (using an old electric water heater), also there was a bathtub with no taps to fill it. Definitely not a 5-star resort and I will never stay here again.
We spoke to other people staying at this resort and it seems that the rooms are pot luck with some people having nice rooms with no issues and others experiencing difficulties similar to mine.
The positive things were good breakfast and nice pools.