Guest User
January 8, 2024
Hygiene is very, very bad! There were blood stains on the sheets, and there were also blood stains on the mattress's fitted sheet, which was very large. I called the staff to take a look. I apologized and said it was old blood stains and couldn't be cleaned, but it didn't affect its use! When we continued to ask for changes, the staff first said that the fitted sheets could not be changed, then changed their story and said that the blood stains on the sheets were caused by me, and asked me if I was menstruating! I am not menstruating, and I found blood stains when I first arrived at the store. After explaining to the staff, they still refused to change the sheets. I called the supervisor and was forced to change him. He was in a bad mood the whole time and didn't apologize after the change. There is a problem with hygiene, first you don't admit it, then you wrong the guest, and finally you are not polite to change the sheets, the experience is unparalleled!
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