Raffles Bali Reviews

Response from Property: Dear Jason221,Thank you for sharing your feedback about your recent stay at Raffles Bali. We appreciate your honest assessment and are pleased to hear that you found our resort to be an ideal choice for those seeking privacy and excellent service. Should your future travels bring you back to Bali, we would be honored to welcome you once again.Sincerely,Ricky UtomoDirector of PR and Marketing Communications

Response from Property: Dear Han Han,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our service, the environment, and found the mattress to be very comfortable. Your kind words are greatly appreciated.However, we are concerned to learn about your experience with cleanliness. Maintaining the highest standards of cleanliness is a top priority for us. Your comments have been shared with our housekeeping team to ensure immediate improvements are made. Please accept our sincere apologies for any inconvenience this may have caused. If there is anything more we can do to enhance your future stay, please do not hesitate to let us know.We hope to have the opportunity to welcome you back in the future and provide you with an exceptional experience.Warm regards,Ricky UtomoDirector of PR, Marketing and Communications

Response from Property: Dear Valued Guest,Thank you so much for your heartfelt and detailed review. We are truly delighted to hear that you had an exceptional experience at Raffles Bali.It brings us great joy to know that our team's considerate and personalised service left a lasting impression on you. We are especially pleased to hear about your positive experience with the fried noodles prepared specially for you and the prompt shuttle bus service. Your commendations for Nyoman have been noted, and we will make sure to pass along your kind words to him.We strive to offer a culinary experience that stands out, so it’s wonderful to hear that you found our restaurant's food delicious. Your feedback on our service and attention to detail is greatly appreciated and encourages us to continue delivering top-notch hospitality.While our landscape and beaches may not have stood out to you, we are glad that our service and overall experience made your stay memorable. Thank you for recognizing our brand and the effort we put into making our guests feel special.We look forward to welcoming you back to Raffles Bali in the future and ensuring your next stay is just as delightful.Warm regards,Ricky UtomoDirector of PR, Marketing and Communications

Response from Property: Dear Valued Guest,Thank you sincerely for taking the time to share your experience at Raffles Bali. We are truly delighted to learn that you found our hotel's design to be both stylish and elegant, and that the interior decoration exuded a sense of understated luxury. Creating an ambiance reminiscent of a private residence is a core aspect of our vision, and we are pleased to hear that it resonated with you.Your acknowledgment of our spacious rooms and the friendly professionalism of our staff is deeply appreciated. We place a significant emphasis on ensuring a seamless and welcoming check-in process, and it is gratifying to know that our efforts contributed to making you feel at home.We are committed to maintaining the highest standards of quality across all aspects of our establishment, from facilities to service. Your satisfaction with both the hardware and the level of service provided further validates our ongoing dedication to excellence.It would be our utmost pleasure to welcome you back on your next visit to the area. We eagerly anticipate the opportunity to once again provide you with a memorable and rewarding experience at Raffles Bali.

Response from Property: Dear Valued Guest,Thank you for your heartfelt and detailed review of Raffles Bali. We are absolutely thrilled to hear that your experience at our resort was exceptional and that you found our offerings to be a great value for money.Your kind words regarding our spacious villas, stunning scenery, and the excellence of our butler service are deeply appreciated. It is our utmost priority to ensure that every aspect of your stay is seamless and memorable.We are delighted that you enjoyed the unique experiences we offer, such as the romantic candlelight dinner on the beach and the rejuvenating semi-outdoor spa amidst the serene surroundings. Creating unforgettable memories for our guests is what we strive for.Thank you for choosing our hotel for your stay, and we look forward to welcoming you back for more unforgettable experiences in the future.Warm regards,Ricky UtomoDirector of Marketing Communications

Response from Property: Dear Yidunweierxiaoziyun,Thank you for your lovely review. We are thrilled to hear that you found our resort beautiful and that our Chinese-speaking butler provided you with warm and thoughtful service. It's wonderful to know that the early morning breakfast box made your departure more pleasant.We strive to anticipate and exceed our guests' needs, and your feedback is a great testament to our efforts. Your happiness and satisfaction are our top priorities.We look forward to welcoming you back for another exceptional stay.Warm regards,Ricky UtomoDirector of PR, Marketing and Communications

Response from Property: Dear Woerwosiaerwen,We are truly honored by your gracious words and thrilled to learn that your experience at Raffles Bali has been deemed the best on the island. Your praise for our service and environment is sincerely appreciated.It is our constant endeavor to provide an exceptional and memorable stay for our esteemed guests, and your positive feedback serves as a testament to the dedication of our team.We look forward to the pleasure of hosting you again at Raffles Bali, where we will continue to strive for excellence in both service and ambiance.Sincerely,Ricky UtomoDirector of PR and Marketing Communications

Response from Property: Dear Valued Guest,Thank you for taking the time to share your thoughts about your stay at Raffles Bali. We sincerely appreciate your feedback and are delighted to hear that you had an overall positive experience.We're pleased to know that you found Raffles to be a first-class establishment with new facilities and an excellent environment. We take great pride in offering a serene and luxurious setting for our guests to enjoy. Your kind words regarding our gardens, swimming pools, and the villa's invisible butler are greatly appreciated. Providing anticipatory service is at the core of our commitment to guest satisfaction, and we're thrilled to hear that your needs were met seamlessly.We appreciate your suggestion regarding the addition of a Chinese-speaking service staff. Guest feedback is instrumental in our continuous improvement efforts, and your input will certainly be taken into consideration as we strive to enhance the experience for all our guests, regardless of their language proficiency.Once again, we thank you for choosing Raffles Bali, and we hope to have the pleasure of welcoming you back in the future. If there are any specific preferences or requests you have for your next visit, please don't hesitate to let us know. We are here to ensure that your future stays are even more enjoyable.Sincerely,Ricky UtomoDirector of Marketing Communications

Response from Property: Dear Valued Guest,Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our service and the beautiful scenery. It’s especially gratifying to know that our team was able to respond to all your requests promptly.We strive to provide our guests with the best possible experience, and your positive comments reaffirm the hard work we put in every day. If there is anything else we can do to make your stay even more enjoyable, please do not hesitate to let us know.We look forward to welcoming you back soon.Sincerely,Ricky UtomoDirector of PR, Marketing and Communications

Response from Property: Dear Valued Guest,Thank you for your positive review of Raffles Bali. We're delighted you enjoyed the room layout, facilities, and our large swimming pool. Our unique restaurant offerings were also appreciated. We appreciate your recommendation and look forward to welcoming you back in the future. If you need further assistance, please don't hesitate to contact us.

Response from Property: Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay at Raffles Bali. We sincerely apologize for the inconvenience you experienced, and we appreciate your patience in bringing these matters to our attention.We regret any misunderstanding regarding the additional bed charge and the delay during check-in. Your concerns have been duly noted, and we are taking steps to ensure such errors are not repeated in the future.Furthermore, we are sorry to hear about the discrepancies in the breakfast fruit portions and the delay in your takeaway order. This is certainly not the level of service we aspire to provide, and we will address these issues with our team to enhance our guest experience.Regarding the hygiene concerns in the pavilion, we apologize for the presence of ants and bugs. Rest assured, we are taking immediate measures to address this issue and maintain the highest standards of cleanliness.We appreciate your candid feedback, as it helps us identify areas for improvement. Please be assured that your comments will be shared with our team to ensure that necessary actions are taken.We understand that your experience did not meet your expectations, and we would appreciate the opportunity to discuss this further with you. If you could kindly provide your contact information or reach out to our guest relations team, we would be more than happy to address any additional concerns you may have.Once again, we apologize for any inconvenience caused, and we hope to have the chance to regain your trust in the future.Sincerely,Ricky UtomoDirector of PR and Marketing Communications

Response from Property: Dear Valued Guest,Thank You for your excellent review of Raffles Bali. We appreciate your review and we look forward to welcoming you back in the near future for another exceptional experience.Sincerely,Ricky UtomoDirector of PR and Marketing Communications

Response from Property: Dear Valued Guest,We would like to extend our sincerest apologies for the inconveniences you experienced during your stay at Raffles Bali. Your feedback is invaluable to us, as it allows us to address areas in which we may have fallen short of our usual high standards.We deeply regret the extended check-in time you endured. This is certainly not the level of service we aspire to provide, and we assure you that we are diligently investigating this issue to prevent any recurrence in the future.Regarding your comments about the view and our policy concerning photography in public areas, we understand that our offerings may not align with everyone's preferences. Our aim is to provide a serene and peaceful environment for all our guests, and we have certain policies in place to maintain this ambiance. We apologize if these policies impacted your experience negatively.We have taken note of your concerns regarding an additional charge for photography and will reevaluate this policy in light of your feedback. Our intention is to provide a transparent and fair experience to all our guests.Regarding your observations about our staff, we would like to express our sincerest apologies if you felt their demeanor did not meet your expectations. We take great pride in our team and their dedication to ensuring our guests have a pleasant and memorable stay. We will conduct further training to ensure that all our team members greet our guests with warmth and professionalism.Once again, we apologize for any disappointment you experienced during your stay. Your feedback is essential to us, and it will serve as a valuable tool for improving our services and guest experiences.If you have any further details or concerns you would like to discuss, please do not hesitate to reach out. We genuinely hope to have the opportunity to welcome you back to Raffles Bali in the future, providing you with an experience that aligns with our commitment to excellence in hospitality.Sincerely,Ricky UtomoDirector of Marketing Communications

Response from Property: Dear valued guest,Thank you for taking the time to share your recent experience at Raffles Bali with us. It was truly our pleasure to have you as our guest and we are thrilled to hear that you had an exceptional stay with us.Nestled on a hilltop in Jimbaran, Raffles Bali offers a haven of privacy, generous space and breathtaking views of Jimbaran Bay. As a newly opened hotel, we strive to provide our guests with a one-of-a-kind experience that is both unique and luxurious. Our dedicated team has worked tirelessly to ensure that every detail of our timeless design and service offerings is carefully crafted to exceed your expectations. We are delighted to hear that we have achieved this during your stay and we take great pride in providing you with legendary service that will remain etched in your memory forever.Thank you for recommending Raffles Bali to others. We are honoured to have earned your trust and look forward to welcoming you back to our property soon for another unforgettable experience.Best regards,Irma FaridaDirector of Marketing Communications