Anonymous User
February 9, 2025
Booked an executive room, but it turned out to be facing the street. #Since the room has a glass door, you need to use a key to lock the door, which will be noisy~ On the first day of check-in, the curtains fell down, and the faucet in the shower room also fell down~ Almost hit my feet 🤷🏿♀️🙅♀️There were big cockroaches in the room🪳, the hotel prepared insecticide, but I was also very nervous😓The swimming pool in the room and the public swimming pool are both good~ very convenient~ There is no restaurant in the hotel, and almost all meals are delivered to the room, with limited choices~ What bothered me most was the fat woman at the front desk, whose attitude and service were particularly bad👎The hotel is some distance away from the main street, so it is inconvenient to travel. I saw on the Internet that there are pick-up and drop-off services, but the fat woman at the front desk didn't introduce these to us. As a result, we called a taxi on the first day of travel, and on the second day, I saw that the Korean guests in the hotel used cars freely and were unfriendly to us Chinese. I felt uncomfortable! We stayed for four nights. On the last day, we wanted to delay check-out as our flight was too late. The fat woman told us to pay for half a day's room before we could rest. We went for a massage and spent five hours in a cafe outside. When we came back, a male customer service representative replaced us at the front desk. He was quite good and let us rest in an air-conditioned villa room for an hour before sending us to the airport. This made us feel better. However, I stayed in Bali for ten nights and this was the hotel with the worst service. It was especially unfriendly to Chinese people!
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