Seminyak Lagoon All Suites Hotel

Will not recommend this place. I booked a room with access to the pool. Howevee upon checkin, i was not given the right room. They wanted us to pay to upgrade. This is ridiculous despite me explaning I booked according to the room They were not prepared to check with trip.com and asked me to figure it out. The manager asked his staff how much we had paid for the room as his first question. It was dodgy. And they printed out the receipt. I had booked the room via trip on 16th Sept but the date reflected on the booking was 15th Sept. Something just wasnt right with this place. Please be aware.

Looks like it used to be nice but has been neglected. Room was ok, big but aging. Pool was quite nice. You get 2 waters a day, my wife asked staff for bottle of water early in the morning and they didn’t want to give it. Asked for fresh pool towels and they said no and we only get 2 a day. The next day asked for pool towels they said yes they will bring and didn’t. It’s not terrible but very little service. Would only recommend if you can’t find anything better but don’t expect any service here

humble staff and very good quite lagoons to who needs calm and comfortable atmosphere the service is good, and for the sheet pilow and towels i think its new because have a good white colour i hope this hotel can better from better deserved the best from the best 👍

This is one of the best places I've ever stayed. It's minutes from the hustle and bustle, buy far away enough to be quiet and tranquil. The small amount of accommodations make it an intimate stay. The staff is the most courteous and kind staff I've ever had the pleasure of staying with. Cannot wait to visit again.

I wish I had not just looked at the rating and actually read the reviews which are screaming that this is a horrible hotel. I've realised that it must have been good before Covid but after it resumed services it's been pathetic. The hotel seems cold and unwelcoming. The staff is rude and unfriendly. I think Robert at the front desk calls the shot and is straightforward and no nonsense. No hint of service or niceness, he seemed to be more intimidating, bordering on threatening. While checking in all he told us was what not to do, and took 200k deposit. I've not had to pay any deposit in other hotels so far. It was also their bad luck (much more so for me) that I've just come from a fantastic resort in Ubud where the service was exceptional. You unintentionally start drawing parallels and this place fails miserably. I hate these warning boards with prices of everything in the room, although I had to call him to show him that many things in the room were already damaged so he wouldn't blame me and extort money. The sofa has a cigarette burn and stains. The towels are tattered, we asked for replacements and got the exact same towels again, they look about 20 years old. Look at the size of the body wash. They gave us one of this and a shampoo of the same size for 2 people and 3 days of stay. We've had to ask them to send these miniatures everyday when we have to shower. No body lotion, sanitizer, toothpaste, robes, no toiletries or facilities. They don't have a room service menu. When I called to order he was being smart and asked me to first tell him what I wanted without looking at a menu. He brought a hand written bill and demanded money immediately, not like adding it to the room. Despite having a deposit already. Tonight we came back to the hotel exhausted and decided to have room service for dinner. They informed me they had already closed room service. At 8:30 pm! We arrived at 8:30 and they had already closed the kitchen, during dinner hours! I was livid because there are no restaurants around due to the desolate location. I finally had to WALK to Ramada hotel a few minutes away in the dark as the streets are not lit. The room itself isn't so bad. It's decorated beautifully and has a kitchenette where you can cook also. They provide dishes and cutlery in the kitchen which helps. The bed is not comfortable and the pillows are thick and hard. We requested them to change the pillows and they said that's all they had. Breakfast is only from 8-9 am. They served us fried rice in plates. No other choice. The room doesn't have a full coffee kit, they had no milk powder so I called to request some, they said they don't have any. I asked if they could then send the breakfast coffee to the room, they refused. They have no will or intention or interest to serve their guests. You book a room, it's your problem now, we don't owe you sht kind of attitude. I only saw Robert when we checked in, the rest of the time there are clueless teenagers manning the