Guest User
January 22, 2024
The drive from the airport took around 3 hours, and though it was a long drive after the delayed flight from Brisbane, being able to see a part of Bali and the way of life in the little villages that you don't see in the city venues, meant it was a really good way to ease into our holiday. The greeting at the car on arrival with a cold towel, foot rub, and neck massage pretty much set the scene for the next 5 days. The personal service we received at check-in (and throughout the stay) was outstanding. We felt like VIPs! We stayed in a suite and enjoyed the spaciousness it afforded - as well as the great view of the pool and across to the black sandy beach. It was clean and well maintained, with good internet access. There are no TVs in the room, which is perfect for me (but if you need a Netflix hit, the internet works well if you have a device with you). The restaurant had a great selection of food that changed daily. I have food allergies and the F&B team was very good at accommodating me, which isn't always easy as a soy allergy in southeast Asia does throw a spanner in the works for many of the local dishes - but the chef was able to look after me and I didn't feel like I was missing out on anything. The food looked amazing, tasted amazing and despite some reviews saying it was small portions - we were stuffed after every meal. The portion sizes aren't huge but they don't need to be - they are more than adequate and there are multiple courses at every meal setting. There is also a pool bar area where the team will mix a cocktail, a jug of sangria, or some other cold beverage - and then bring it to you as you sun yourself by the pool. They make sure you're hydrated by topping up your water (all filtered/spring water) - no need to ask, they just quietly top you up then disappear into the background. We had daily spa treatments, which were divine. A tip from me is to book a treatment for the day you arrive - the spa is open into the evening so if you arrive during the afternoon, you have time to settle into your room, have a massage then go to dinner. Now that's a holiday! The treatments were fabulous and every day there was something different to enjoy. Daily treatments were part of our package but there are upgrades available, which I indulged in, and the prices are very reasonable. The spa team has years of experience - some of the team have been there for 15+ years and you turn to putty in their hands. The resort was quiet while we were there - only about 45% occupancy so you never had to rush to hold a spot by the pool. There were plenty of cabanas and deck chairs to go around. In the time that we were there, we counted no more than 15 guests, including us, so it was like having your own private resort. Unfortunately, I got sick (not gastro) while I was there and the team organised for a doctor to come and see me. The doctor spoke English, which I wasn't sure would be the case, and she was able to provide me with th