Bersantai Villas Lembongan Island

We booked the one bedroom Bersantai villa Sinta on Nusa Lembongan for 10 nights at A$240 per night. The first observation when we arrived was that the air conditioning unit in the villa was too small to support the villa. This was verified by a visitor who is in the travel industry in Indonesia. As a consequence, it was uncomfortable and made sleep difficult. The air conditioning is supported by a ceiling fan, but we were told by staff that we could not run this at the same time as the air conditioning. The linen is tired and discoloured. The bath/ pool towels are similarly old and warn with large bleach marks, they also need replacing. After we had been at the villa for two days we ceased to have hot water for a shower. The staff disputed this and it was only after our persistent requests that the problem was rectified. The mini bar fridge had not been defrosted before our arrival. Staff replaced the fridge and this fridge subsequently froze all our drinks. The end result was that a can of soft drink exploded early one morning. Staff replaced the fridge but the issue of freezing items continued. The next issue was a leak from the bathroom sink. This meant that our toiletries became saturated. This issue persisted through our stay despite repeated requests that it be fixed. We moved some furniture around the villa during our stay and it was apparent from the dust and dirt behind it that the villa was not being cleaned properly. The final issue was the power going out at 12pm one evening and us not having any cooling or fan in the room . We text the manager at 1am but never got a response. Twenty four hours before we departed we requested a refund of some of the money we had paid for the villa. The owner did not even have the courtesy to respond to our email. In summary , this was meant to be a relaxing break for us as my wife’s father had passed away a few months ago. The Bersantai Sinta was nothing other than a stressful and disappointing experience