GOVARDHAN BUNGALOW NUSA PENIDA

Guests lauded the delicious homemade breakfast, cleanliness, value for money, friendly staff, pleasant swimming pool, and convenient location near shops and restaurants. Beautiful surroundings enhance the experience.

Recently, I was lucky enough to experience a hotel called "GOVARDHAN BUNGALOW NUSA PENIDA", but here I would like to share some negative comments on the hotel. First of all, I would like to emphasize that the name of this hotel does not match the services it provides. In my opinion, the name "GOVARDHAN BUNGALOW NUSA PENIDA" gives people a high-end and formal feeling, but in fact, the service and environment of this hotel are far from it. However, what disappointed me most was the service attitude and refund policy of this hotel. We communicated with the staff in advance and said that we might cancel the order because they could understand that we had something to deal with temporarily. They agreed and said that if the order was canceled, the refund would be processed soon. However, when we tried to refund, the hotel refused our request and kept delaying the refund. I am very dissatisfied with this. First of all, the hotel staff did not clearly inform us of the specific details of the refund policy during communication, resulting in unnecessary troubles after canceling the order. Secondly, the hotel's irresponsible attitude in dealing with refunds not only affects our capital flow, but also damages their reputation. In general, I am very disappointed with this hotel called "GOVARDHAN BUNGALOW NUSA PENIDA". There are serious problems with their service quality and refund policy. I suggest that other customers must consider this hotel carefully when choosing to stay to avoid similar problems. In addition, I also hope that the hotel can take customer feedback seriously and improve the service quality and refund policy to improve customer satisfaction. I hope my evaluation can be helpful to other potential customers, and I also hope that the hotel can improve. 最近，我有幸体验了一家名为“GOVARDHAN BUNGALOW NUSA PENIDA戈瓦尔丹”的酒店，但在此我想分享一些对该酒店的负面评价。 首先，我想强调的是，这家酒店的名称与其提供的服务并不匹配。在我看来，“GOVARDHAN BUNGALOW NUSA PENIDA戈瓦尔丹”这个名字给人一种高端、正式的感觉，但实际上，这家酒店的服务和环境却与之相去甚远。 然而，最让我失望的是这家酒店的服务态度和退款政策。我们提前与工作人员沟通，表示我们可能会取消订单，因为他们可以理解我们临时有事情需要处理。他们对此表示同意，并表示如果取消订单，退款将很快处理。然而，当我们尝试退款时，酒店方面却拒绝了我们的请求，并一直拖延退款时间。 我对此感到非常不满。首先，酒店的工作人员在沟通时并未明确告知我们退款政策的具体细节，导致我们在取消订单后遭遇了不必要的困扰。其次，酒店在处理退款问题上的不负责任态度，不仅影响了我们的资金流动，也损害了他们的声誉。 总的来说，我对这家名为“GOVARDHAN BUNGALOW NUSA PENIDA戈瓦尔丹”的酒店感到非常失望。他们的服务质量和退款政策都存在严重问题。我建议其他顾客在选择入住时，务必谨慎考虑这家酒店，以免遭遇类似的问题。此外，我也希望酒店方面能够认真对待顾客的反馈，改进服务质量和退款政策，以提升顾客满意度。 希望我的评价能对其他潜在的顾客有所帮助，也希望酒店能够有所改进。

The rooms are pretty big. Everything was clean and the staff were nice and friendly.