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Stayed for 2 nights on and adults weekend away. Great little hotel, rooms are nice with fully equipped kitchen in the suite. I would recommend the suite rather than room for a bit more space. Nice little touches like Bottled water, an Organic fruit drink and chocolate in your room on arrival. Plus you can help yourself to soft drinks and coffee in the lobby anytime. Came with breakfast (continental) which looked nice but we ate out. Customer service was really god. Very close to everything, Will stay again. The only thing that bothered me was no opening windows, but fresh air vents are in place.

We arrived here very early as we had been booked on an early flight from Blenheim. we left our luggage and spent the day visiting various places . By three o'clock, when we had been told to come back, we were a bit tired after the early start and lots of walking so were rather dismayed to hear our room wasn't ready. Throughout our three week tour in NZ we heard a lot about staff shortages in the hospitality sector. The receptionist asked housekeeping if they could prioritise our room and about 45 mins later we were able to go up. As compensation for the delay we were given two bottles of wine and some chocolate. We appreciated the gesture although we had said we understood the problems . Our apartment had two bedrooms, one ensuite and the other with a bathroom across the hall. The kitchen was well equipped and we were pleased to have a washing machine and tumble dryer. There is a steep slope up to the entrance to this place which may cause difficulties for some. It is very conveniently located for restaurants, shops and attractions. The harbour area is only a 15 to 20 minute walk away, depending on mobility levels. A good base for exploring Wellington.

I don’t normally like to stay at this hotel but decided to give it another go as I do like the location and views from the harbour view rooms. Mistake. The room was well over-priced at $340 for the night and the service was poor at every step of the way. Parking is limited, tight and if it is raining, you can get quite wet if parking across the road. If parking, there is no way to enter the hotel as the door at the car park side requires a room key to access. Impossible when you haven’t yet checked in. I rang the bell for service several times with no response. I eventually knocked on the door when a staff member saw me, she let me in and promptly turned her back without acknowledging me. Reception is actually 7 floors down but this staff member certainly wasn’t going to tell me that. After checking in, and paying $25 to park across the road, I was then told to put a pass on my dashboard. Yep, they have all the vehicle details from check in, but insist on you then going up 7 floors, and walking out of the hotel and across the road to put the pass on the dash otherwise you risk being towed! Reception already has all the details. This all took longer because one of the two lifts was out of service. Check previous reviews - this is not new. I thought I’d go to he bar for a drink after this however it was closed to the public for a private function and I was told I could not be in that area. At this point I decided to go elsewhere for dinner. On exiting the one lift that was working, it was blocked by a vacuum cleaner that had been placed across the lift door by a staff member. I chose to eat breakfast elsewhere and got out of there as soon as I could. I used the express checkout - but never received a GST invoice / receipt. I had to follow that up also. I stay in hotels regularly for business - it won’t be this one again. No part of this experience was well executed. I advise businesses on how to deliver a great customer experience. This hotel is a case study in how not to do it and that is the only thing that I am grateful for from this visit.

Located a few hundred meters from the heart of everything this hotel represents great value for money. The beds are incredibly comfy and the room looked really fresh, as though it may have been recently refurbed. We booked a Harbour View room which was lovely. Staff were great from start to finish. Only complaint was the air con was difficult to operate and quite loud, but otherwise we had a great stay and would recommend.

We both really enjoyed our stay here, it was the perfect location for everything we wanted to do for the 2 weeks we were there. The beds were comfortable and the staff were friendly. It was just 15min walk to the train station, 1 min walk to the closest bus stop which was great going to and from the airport and getting around the city. Te papa and the waterfront were a 10min walk away. Good bathroom facilities. We would stay again.

We didn't get what we had booked. Wanted 2 rooms with 2 single beds in each, next to each other. Our rooms were on separate floors, one had a king and a single trundle bed in it. We had sent emails prior requesting this, had confirmations back ensuring our request was met, only to be told on arrival, after we had paid, that one room had been moved to another floor! Receptionist didn't seem to care that we were very disappointed. When we went to second (upgraded) room, the bathroom door had come off it's roller making it hard to open or shut, and came right off at one point, dangerous as was heavy solid glass. Asked reception to have it fixed next day, got back that night to find it hadn't, asked again following morning, was fixed next day.

We have always enjoyed staying at QT Museum Hotel. We were given the option to upgrade to a Seaview room on the top floor with an additional charge. Seeing it is a more quiet room compared to my booking request on the 1st floor near road traffic and rubbish bin area, I paid the extra for the upgrade per night for 2 nights. Our room was not serviced well the following day. Rubbish bin in the bathroom being the only one was not emptied. The Bath and Shower gel was not replenished, we had to asked for it to be refilled. the cushions on the bed was still on the floor from the night before, the ironing board was still left out - I did not put it back as the iron was still very hot after ironing my dress for my conference that morning. The gym facilities was very tired with all towels being used and the used towels bin was overflowing. I was very disappointed with my stay this trip, using shortage of staff since Covid is a very old excuse now. Systems and procedures should be in placed by management to ensure the 5 star ratings is upheld. No point upselling or selling more rooms if they cannot keep customers happy to come back again. This was not only my opinion but that of my colleagues. very disappointing!

Always thoroughly enjoy my stay here. Very convenient, a step away from central Courtenay Place. Parking is convenient and easily accessed. Rooms are fully equipped with kitchenette that has its own dishwasher/cooktop/fridge etc. super comfy bed and nice little balcony. Really nice open plan bathroom/wet room and lighting is great for dolling up! It’s the PERFECT spot for a night out on the town. Always will be booking here for when I am needing to spend my night in Central Wellington for events. Christian H at the counter is a very nice and welcoming work colleague.

Such a beautiful hotel and the decor and design is amazing. Reminds me of my childhood items at home. The room was stunning with the best bath you could want and so very relaxing. The bed was comfortable and a great selection in the mini bar. Great to have a pillow menu too, as you can choose which pillow you want and have this brought up to your room. Szandra and the team go out of their way to make your stay really special. Close to walk to town and only across the road from the water with great views. I would happily stay again. Thank you

The city of Wellington is not prosperous, and there are some old ones. This hotel is not a city center, so walking around Wellington is a bit of a hassle; driving around, downtown parking is expensive. The hotel facilities are also relatively old, all on the first floor, broken, so that I have a little worried about the health. In short, the hotel is generally, the price is not very high.