Top 5-Star Hotels in Baku

We arrived on the 22 and was welcomed by ismail and checked in by shams from reception both were super nice and instantly gave us one of the best first impression any one can ask for. Our first day we had shawarma from black city and it was the best shawarma we ever had and made us go back again for the taste of it several times. Definitely recommend every one to try. We had the best service by our special favorite orkhan who was super friendly and the team made sure we get the best service. We had to just look once and literally the staff comes running to help. 10/10 for the attentiveness and details of the black city staff. We tried green house but the food is same as white city. Would have been amazing if they had a different cuisine than white city. We had the best shisha made by Hussain who was very kind but didn’t get the same smile and sweetness from the other staff in green house. Service was not bad but as we had an amazing experience from black city where all the staff are super attentive was a little down fall. We had dinner in white city and couldn’t order anything else after we tried the honey baby chicken which was absolutely delicious. We also had lunch twice in white city but the service was super slow due to lack of staff but David while we noticed it was definitely a time of rush he had done amazing while doing the service with a very energetic smile and a very positive vibe. The hotel has a beautiful steam room, sauna and a pool. I met gulshan from spa while I went for sauna who always was super attentive kind with a gorgeous smile. It is beautiful to go for a walk out side the hotel as it’s near a park with ocean views. We had met amazing locals as well as everyone we met were super kind. The hotel has beautiful garden and greenery around the property. We usually take pictures in every country we go but we fell in love with the gardens and the colours around we took pictures just out side the hotel. Lots of mini butterflies and just super pretty and beautiful colorfulness around the hotel. The rooms are spacious and if you love mirrors this would be a perfect place as the hallway to room are filled with huge mirrors. The only problem we faced was that the hotel didn’t have a eu plug and we had to take a walk to get them on the first day but other than that didn’t have any issues. Lastly was checked out by Orkhan from reception who was funny and sweet asked us about our stay and had a good last impression as well. All together a great team at marriot and definitely would recommend to stay as the hotel is beautiful with amazing facilities and to top of has amazing staff with delicious food. Personally this was the best vacation 💕

Good day to everyone!😀 We are the first time in Azerbaijan and we made the right choice of hotel👍! The rooms are large and clean. Here there is a pool of saunas a few that's free. The kitchen is also delicious cooked. The staff is polite. By the way, there is a restaurant and a separate jazz club. I liked the restaurant delicious cooking😃 Thanks!

Excellent room for all category and service so pleasant ..stay comfort with peace

It can be said that Baku is the most cost-effective international hotel, from the front desk to the room service are very intimate. As for the room size, it is a hotel near the old town. In addition, if it is from the airport, it is recommended to book a taxi from the hotel, the price is conscience, much better than looking for a car.

Not quite what most people would recognise as 5* but an experience all the same. To easy your experience you could consider packing: Ear plugs- not only to reduce the volume of neighbours' shared orgasmic escasty, parties and high spirits in the accommodation area. They're also recommended in the resturant- not only when guests like to engage in passionate domestic discussions across the length of the dining room but the staff regularly like a good debate in the middle of breakfast. Drain cleaner- of the rooms sampled, 75% the ensuite bathrooms offered exotic essence of sweaty boot filled with sump oil sitting on a radiator. Mystic meg- when you check out the bill may appear to be un-connected to your booking terms. A hi-viz jacket. Crossing the road out front in rush hour is akin to zebras crossing the Limpopo - one error and you'll not get a second chance. No need to pack: a smile- most of the customer facing staff are a delight and will always do their best to politely say the right thing- they're a credit to Azerbaijan. The jury is out on a final grading. Would I return? Mmm...

I would like to share my wonderful experience of staying at Excelsior Hotel Resort&Spa in Baku this June. I booked 4 nights (12-16 June) as I was planning since long time ago to visit Baku with my mom. I selected Excelsior based on reviews on *********** and its facilities. I must say I did not regret a second to have made this choice :) the hotel haz amazing interior design, superb breakfast service (thank you, team and Chef Zohra), amazing swimming pools (indoor and outdoor) and spa amenities. I was super happy to celebrate my birthday in the hotel and the staff surprised me in the evening by bringing a cake and champagne to our room. It was such a beautiful gesture I will never forget:) overall, the staff is one of the best I met in my life caring, attentive, responsive and friendly. I recommend Excelsior to anyone who travels to Baku for business or leisure. Ludmila, Ukraine. June 2023.

Best beach view Hotel... Little far from city center but really very nice to stay... Good staff... Rooms are clean with balcony to the view to beach... Clean place... Good breakfast.... Good amenities... Love the place... 😃🙏🏻 Hope to be visit soon .. keep it up.

After being in a legit 5 stars hotels in both gabala and Quba. Coming to this hotel that claims it’s a 5 star hotel is way beyond standard. The good things about this hotel, the location is in nazmi street and walkable distance to all other shops. The washroom is Arab-friendly if you know what I mean. However, the things that made my stay here unpleasant were the following. 1. The car cant reach the front of the hotel, so you need to walk with your own luggage. 2. The reception is always empty. 3. There’s no security or someone in the reception area, not safe, anyone can walk in and go up to the rooms. 4. The room we got was extremely small, you can barely put your luggage and walk. When I asked to be changed, Gulnara said you don’t pay for room size. Although when you book, the room size was mentioned in the description. Also, there’s a big difference in size between the rooms we got, one was 4 by 3 m2 and the other room is way smaller. *you can check the images for reference* 5. The towel was not clean, it was used. Also when I asked Gulnara that the towels were not clean, she had to send someone to make sure I was saying the truth. 6. Bed sheets and pillowcases were not clean. 8. Rooms are not noise proof. You can hear everything happening in the corridor. You can hear the footsteps of the people upstairs. 7. Door locks need to be changed. It is a hassle to open them every time and they are about to fall from the door. It’s hard to lock the room from the inside as well. 8. When I passed my comments to the receptionist Gulnara, she got defensive. And was not helpful to change the rooms even though many guests in front of me checked out. It is my first time to write such a bad review but this is for my fellow travellers.

The front desk service is very patient and the check-in will help you bring your luggage to the room. The hotel’s pick-up service was booked in advance and the driver arrived at the airport in advance. The hotel is fully equipped with good breakfast and a shopping mall. The food delivery service is also very special, a good stay experience👍

We stayed here a year ago and had an excellent experience. This time I found some deterioration in the quality for example of the amenities, reduced to the essentials. The breakfast is of quality but limited. Reception staff available and prepared. Great breakfast staff. Excellent pool staff.