Bilgah Beach Hotel

You don’t get what you pay for. The prices are similar to London and Dubai, but the service is diabolical. The management seems to have collapsed now that it is no longer a Jumeirah resort but a local hotel. The only thing that seems to have remained from the Jumeirah days are the prices of everything, from rooms, to food, to activities. Poor service: Breakfast: whilst there was a ‘spread’, compared to other resorts it was limited, but perfectly adequate. The real issues were a lack of basic service and hygiene. Every day we had to deal with missing or dirty cutlery or napkins. Pepper dispensers not working Poor In-Room Dining: took over two hours to deliver 3 bowls of french fries. Poor telephone response: we had to call so many times for them to pick up and usually don’t even bother picking up, both at room service and even front desk in the evening. As we were leaving, we tried calling the front desk to send a bell boy, however, after many attempts with no response we just took our luggage down ourselves, including a push chair and children in tow! Poor restaurants: Way overpriced and food was okay but undoubtedly below what you expect for the price (expect to pay London restaurant prices). Poor variety and quality of food, very repetitive menus across the 2 restaurants and in room dining. No poolside service for food, just drinks. Often takes an hour to be served after ordering. Not providing simple things such as cutlery, napkins, spoon for stirring tea etc. Poor English: They often don’t understand simple requests. This sometimes escalates to them grunting and being unnecessarily rude. It is clear the staff have VERY little training. Poor Wifi: internet connection cuts out regularly, once for most of the day. If you need reliable connectivity for work or other purposes, carry a backup mobile wifi router (MiFi) with a local SIM card. Cancellations: bowling alley not working (for a year apparently), so very little to do when it rains. Unreliable front desk: the day before departure we booked an airport transfer, as we didn’t want to risk not getting a large enough vehicle for our family of five and luggage. However, the next day at check out, they had no record at all of the booking made the previous day and scrambled to get whatever car they could. To give some credit, they then provided that transport complimentary. Water park: this was the best managed aspect of the resort. Whilst there are many slides for small children, unfortunately the larger rides are not comparable to other water parks and teenagers may get bored quickly. Overall: Sadly, as things stand we cannot advise anyone to go there! They are pricing the resort as a top destination but the service and amenities are nowhere near that standard. Do not make the mistake we made of thinking it would still be of Jumeirah standard, it is not! Also, don’t believe the facilities they list on their website. When we put our concerns to the front desk manager, he

Was a nice stay, facilities need a bit of refurbishment Room we stayed in, curtains are not fully blinding , considering that the hotel faces the sunrise, it needs to be taken into account

Nice hotel with good pool and spa at Bilgah beach, great view, very good waterpark, good breakfast, although restaurant staff was a bit too busy time to time. Beach with shallow water and sometimes larger waves, brown sand.

Serene, cosy and relaxing ambience, always feel safe and sound here with friendly caring staff, enjoy clean beach, nice gardens, Caspian Sea views from higher levels, outdoor swimming pool and spa - Book higher levels to enjoy the views - Standard rooms are different types: std king size smoking is the most spacious with sea view and cosy sitting area

Beautiful hotel, incredible interior , staff is very polite, food is also nice, quite satisfied with outdoor activities ( water park is amazing, basketball, football fields) Thank you to all who made our trip excellent!

Dirty hallways, burnt carpets, 30 to 35 minutes for room service to bring ice and water ? House keeping doesn't clean, A/C is very poor and most of all reception needs to know how to great their guests and have some manners

Very good facilities with a not so good service. The building and the room are amazing, the beach is also very good! Breakfast with good variety. The staff is slow and unorganized, special in the restaurants. Half-board isn’t exactly that. Wi-Fi is slow and don’t work in all hotel areas.