Hotels near Panagbenga Park Butterfly House in Baguio

Been checking in here regularly since November for business purposes. This is actually a good hotel specially for a quick fix for a back to back meeting or a long days work. Rooms are clean and necessary sanitary protocols are intact specially being a rooms division manager and working in the industry for almost 12 years i can personally attest that they are maintaining cleanliness on their rooms... Wifi is good though you need to re log in every 5 min of down time,,, though again its good when in use... overall this hotel is really qualified for a 3-4 star review... unfortunately they hired a someone that pulls them down... a rotten apple mixed with good ones... their front office agent named “LYN” made our stay here terrible specially when shes on duty.. (We are having a pleasant stay though when shes on day off or areadly off duty) Take note that we are staying on this property for 5 or more times per month. At first meeting, she even mentioned they dont accept card transaction, as mentioned i told her that im a rooms div manager and i can see a credit card terminal, even offered to teach her how to use it. And yes!!! Its confirmed that she really doesn’t know how to use one. Next is fro a simple request for a simple shampoo, borrowing of extra slippers, all this request are all being denied by this front office agent named LYN... Oh did i forget to mention that its hard to contact the front desk when shes on duty on graveyard? Again we are exactly on point shes sleeping on duty!!! I just dont get the point why does lyn always ask for my id when checking in well in fact all of her colleagues does not do this as im already on their records,,, maybe she also doesn’t know to use the system... lastly we ordered food outside as their resto is close... ever since it is being directly delivered by their staff after the food is being handed to the fo... I dont know if her stupidity struck again and just decided to ask me to go down and pick it up even lying that she only has the guard with him,, after mentioning to her that its always being delivered here on our room, then instantly one of the hk guys gave it with all respect.. To the general manager of this eurotel property, maam / sir, this agent will pull your property down. I really hope that necessary actions will be done. I also understand that maybe she is just hired recently and lack of training is not given due to the pandemic. But being a seasoned hotelier, this type of attitudes are usually untrainable already specially for someone working upfront.. I guess we already know what im suggesting. The guy front office supervisor is someone to commend though adding the new hk male attendant,,,actually all of the staff except Lyn...again a rotten apple on a set of good ones.. 😔

This is our first time with Microtel by Wyndham Baguio. We stayed for 3 days and 2 nights with my family, we had an incredible experience. The area and room are clean, the lobby smells wonderful. The complementary breakfast was also good, the taste, servings, and selection were acceptable. The Wi-Fi is okay, but sometimes it's cutting in and out (we stayed on the lower ground). But one thing made this hotel superb is the people. The staff from the front desk are professional, reliable, and courteous. The housekeepers greet you with a smile, even the security guards are hospitable. The location was also a big plus. We will definitely be back. Keep it up 😀

This is a hotel that your baby boomer parents & titas would like, mine certainly did. Design looks a bit dated (or that's what they are going for?), classic Baguio-feels, but facilities are maintained and staff are well-trained. They even got fresh flower arrangement decors and manicured gardens to boot. Hotel looks small at a glance but rooms are big on the inside. They can even accommodate two busloads of people without feeling cramped, even on breakfast. Speaking of breakfast, theirs is good, mostly Filipino dishes and more. What I liked the most is the design of the room. We were a group of 6 adults, a kid, and an infant, and we fit comfortably on their family room. They have a table which is nice for coffee (which they provide along with tea bags, cups, and an electric kettle). Being with a big group means a longer queue to a single bathroom, right? Not if you have two separate shower rooms and a door-separated toilet, which is a thoughtful touch along with providing basic toiletries. This is one of the reason I would most likely book here again since we usually go to Baguio with a big group. The only cons I see is that 1. there's no elevator going down to basement rooms, which might be an issue to seniors (my senior companions - 60ish, didn't mind the short flight of stairs though); 2. location is a bit far from city center/business district (it's nearer to Wright Park).

Non-availability of face towels or was clothes in the bathroom, non-availability of bottled water or soft drinks in the room to purchase and no tea bags available for tea drinkers. In addition, recommend establishing Baguio city tours for the guests and tourists at an affordable price. Kudos to the employees especially at the dining hall or restaurant. They are customer service oriented, polite and respectful.

Quite disorganized. Triage slip - this is an important piece of paper that a traveller should always bring especially when going to Camp John Hay area. I was asked by the receptionist to hand her the triage slip when we were checking in. I thought it must be submitted to them that’s why it wasn’t returned to me. When we travelled to John Hay, we were blocked at the gate because we didn’t have it. We went back to the hotel and asked about it. The receptionist struggled to find it but eventually found it. Hotel luggage cart - we were about to go to our room and asked for assistance since we have a lot of bags/luggages with us. We waited for so long because they seemed struggling to find the cart, so we decided to go without it. Housekeeping request - on our third day, we called at the lobby to schedule cleaning and replacing everything that needs to be replaced. We were out the entire day and hoping the room is clean when we return, but to our surprise, nothing happened. A staff forcibly opening the door - early in the morning when we were still sleeping (and haven’t had enough sleep), someone was trying to open the door, and since it’s taking a while, I decided to rise up, went to the door and opened it. The staff apologized and said it was a mistake. I never got back to sleep and was not feeling well the entire day. Breakfast - I don’t know if it’s normal but I find it such a hassle to always get a coupon from the lobby daily, and present it to the cafe every morning. The time we plan to take breakfast everyday is also being asked. I know this is to manage/forecast the flow of requests, but one day when we weren’t able to show up on time, someone from the cafe called us to know what time we will eat. I appreciate the concern, but it was just about 8:30am, and what if we were still sleeping? We felt pressured to go down and eat, and that’s what we did. Friendliness - not all, but most of the staff are not used to greeting people. Other than these, there are still good things about this place, such as the location. It’s within the city center, so it’s easy to go around. The area feels safe as well.

Check-in was fast, i had to check the room they were going to give me the day before, and it was in the back so was fairly quiet. View from my room was the back porch of a residential area, but was relatively quiet. I needed time to recharge and catch some sleep and that i did! Wifi was intermittent and slow coz my room was at the far end, but at least i didn't have to suffer with people and kids walking by my room( i heard kids roaming around just a bit), and sound-proofed enough. Bathroom was clean, all-glass (door doubled up as shower door for privacy) basic toiletries were provided as well as the towels which faintly smelled of chlorine. I did brought alcohol sprays and sanitizers and cleaned the room myself. Air-conditioning was cool enough and muted all the ambient noise outside (a plus for me), huge flat-screen tv was good enough, but had all those cable channels in a foreign language. Bed was a surprise coz i was expecting a springy or noisy matress, but it was neither soft nor rock hard, just firm enough for my back(had a good sleep), and pillows good too( just bring your own pillowcases). Breakfast was included in the room and i was alone so i had 2 servings, the dried fish, and the sausages with eggs,plus unlimited coffee and juice. Hotel has an in-house restaurant which served mostly Asian food, i didn't ask if they still have a buffet coz they had one before the pandemic. There's a well-known restaurant too in the ground floor of the hotel and i think you can order food there too if you want to eat in. (just stayed away from the crowd) Clean room, clean bathroom, and breakfast. Small luxuries with a quiet room. Reasonable rates. Good enough for 4 stars out of 5 for me.

Probably the best pet-friendly hotel in Baguio. Travelled with 2 Frenchies and the hotel charged P750 per pet per night. Pros: 1. Pet Friendly Dogs can almost roam around the hotel. It has a big garden where they can play around and relieved themselves. Only downside they are not allowed at their in-house restaurant Outlook Grill which is weird because they have alfresco. What I love about the hotel is you can eat with them during the breakfast buffet. 2. Breakfast Buffet Good spread. Bacon is served daily. There’s an egg and taho station. You need to be there as they open (6am) if you want warm food. Hotel’s design is an open concept at the atrium. Can get cold in the morning. 3. Big Room Rooms are very spacious and with veranda. Can get noisy especially for the road-side rooms. Cons: 1. Pricey Room rate starts at P6000 inclusive of breakfast for 2 plus the pet fee. But did some math. Was comparing it with Giraffe Hotel and Ozark with rates at P4000. Ended up not minding paying extra staying at a bigger and full service property. 2. Hot Shower Shower didn’t have a hot water running. It was warm at best. 3. Cable TV Room only had 13 channels. We were just watching YouTube for the entire stay.

Had the best time staying with Inn Rocio. Very cozy and homey vibes all over the place. Me & my family loved the breakfast and their restaurant La Parilla. Also, the receptionist was kind enough to give us late checkout. You actually don’t need a fan or aircon in the room as it is already freezing cold because of the Baguio weather. Just wanted to suggest maybe have some additional amenities like toothbrush, shampoo, conditioner etc. Also, bidet in the bathrooms. But all in all, our stay was awesome and definitely worth it. Will be back again for sure!

This is my first time to stay here very convenient will definitely go back here. the room is very excellent, staff are very nice , buffet breakfast is excellent, perfect place to relax and unwind . will also recommend this to my family and friends. love the place so much near to tourist destination and also has own triage very convenient and less hussle travel. no regrets choosing this perfect place thank you

Uploaded herewith is a photo of an advisory by Baguio Burnham Suites management regarding the LIMITATION in their supply of hot water. This photo was taken inside my hotel room, after I checked-in the hotel. The hotel management should have been honest enough to publish the same advisory in their website. I checked their website BEFORE booking a 9-night stay in their hotel. Had I read their advisory in their website at that time, I would NOT have booked a stay in their hotel at all! When I actually checked-in Baguio Burnham Suites hotel, I discovered that the problem with their supply of hot water was MUCH WORSE that what their advisory admits. The hot water failed literally everyday that I was there. Engineering came twice to try to fix the hot water problem, but the ”fix” did not last! I had to take FREEZING showers in the bathroom twice. This was because Baguio City has COLD weather and there was NO hot water. I asked myself, how about the men's restroom in the ground floor of the hotel? Does it provide hot water? I tested said restroom for 5-10 minutes. NO hot water. I had to check-out of the hotel, after a stay of only 3 nights. I did NOT use the remaining 6 nights of my booking. In a cold climate, NO reliable hot water! Unbearable!