Guest User
July 26, 2023
We have stayed here four times before over the last decade plus, and we love the art deco, room appointments, excellent breakfast, etc. We couldn't get past the road construction to drop off our luggage so I brought them from the parking garage. The safe stuck (most likely a dead battery) and we talked with the front desk who said someone will be up to fix it as their code didn't work. The person never showed. My wife kept putting in the open code and finally got it to open a little bit to get our stuff out. A friend who stayed here asked for an iron, they wouldn't let her take it to her room and she had to bring her dress down and iron in a small room next to the lobby. Both desk workers were more interested in their personal cellphones than serving people. It is a shame, we normally love to stay here.