Hotel Fitzroy by Luminous

It is not recommended to stay. Although it is a five-star hotel, the design is very average. The hotel is really not big. I thought the internal facilities would be more sophisticated, but there are no sanitary facilities. They are like four-star hotels. The most disgusting thing is when I checked in, I met an Indian. When I arrived, no one was there. I went upstairs to look for it and saw someone chatting in the small room (he was in it). He didn't even ask a word. I thought they were all residents. It took half an hour for him to come down. I asked him if he was upstairs. He said yes. I said I didn’t see it when I went up. He lied and said he didn’t see it. I was very angry and said you just saw it. He changed his story and said he didn’t know I was a guest. I said I wanted to complain. He actually said he was the manager or the owner of this hotel. I'm speechless The next day I saw other employees and asked, and they confirmed that he was completely lying. When I picked up my luggage, they gave me a small gift with a small card inside, and asked me to complain to the manager. I wrote a complaint letter estimated to be a thousand words long. But they won't fire that sb-named Sam because he has NZ status and is considered local. They can only wait for him to resign on his own. simply outrageous The breakfast in the hotel is good. It is delivered to the room. If you want to take a picture of the breakfast, you can try it. But I didn’t experience the service at all.