SO/ Auckland Reviews

Rooms are much too tiny...., with poor space enhancement... welcome staff are great, and very willing to help you for anything. This makes a huge difference, hotel being well located but not amazing.

Great hotel however not the most friendly staff. Breakfast just average. Very near viaduct.

The location is invincible and very convenient. The comprehensive service is OK. I went to the club only once and the experience was very bad. The service staff was not at work at first, and they looked unhappy after being called for a long time. The bed and pillow in the room were too soft, and the air conditioner was too hot. The breakfast can only be said to be very average.

The decoration is a bit exaggerated comedy style, I like it, and it is convenient to stroll around the nearby shopping district

good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good

The overall hotel environment and living conditions are very satisfactory. The location of the hotel is also good. 10 minutes walk from the beach. Breakfast is on the 15th floor, with a good view. The breakfast is also very rich, the taste is good, and you can choose to order meals in the package. On the 16th floor of the roof is the sky bar, there are many people and beautiful women. There are also various adult* bars around the hotel. Shopping is not far away, and major luxury goods gather around.

At that time, I chose a room with a city view, so I was assigned the first room out of the elevator. The sound of the elevator entrance and exit and the voices of people talking in the corridor outside are very clear and noisy. Secondly, because the location of the room is facing the intersection of 2 streets, and the bar is very lively at night, you can hear it clearly in the room. A large part of the reason should be that the hotel's window glass is extremely poor, and secondly, the overall sound insulation is also extremely poor. Therefore, that night, it took 5 o'clock in the morning to forcefully fall asleep. I was exhausted, and my heart was beating with the music outside. Woke up the next day very very angry and called the front desk to ask for a quieter room. The front desk service attitude of the hotel was very good, and they expressed their understanding, and quickly changed to a room on a higher floor, next to a quiet street. But the room doesn't have any view at all, looking out of the window is a broken building. Secondly, the voices in the aisle can still be heard clearly. Fortunately, I only stayed for 2 nights. Every time I think about this check-in experience, I am really devastated.

Our new go to for any visits to Auckland… This hotel is the new one for us!! The elevators are efficient, beds comfortable, Gym is adequate, pool, spa and sauna are epic and the decor from the time you enter is chic and on point!! The staff are super friendly and accommodating. See you in 2 weeks.

Absolutely loved our stay. The lobby is beautiful and the staff are excellent - super accommodating and very helpful. Our room (So Playful) was gorgeous and a great place to unwind and relax. The buffet breakfast was delicious and the freshly squeezed orange juice was awesome. Will definitely stay here again and will recommend to family and friends.

Friendly, quirky and memorable. I’d rate The So/ Auckland as up there with my favourite city hotels. Firstly the staff are superb. Both friendly and attentive. They know their stuff and get you sorted quickly. On arrival I was warmly greeted and an upgrade was offered which is always brilliant. I was shown to the lift and the room was fantastic. Club access was also great; a really memorable member of staff worked there over both days and the food (canapés) was excellent. Thoroughly enjoyed reading some of the books on offer too. When I called for service from room, my call was answered within three rings on three separate occasions. The So/Fit area in basement was very pleasant though I thought would have been much better in a floor with a view. The restaurant and cocktail floor were great too. Superb food at breakfast and for a dinner. Cocktails: I only tried a whisky sour as, erm, enjoyed caretaker over the road a bit too much before arriving there. It was very good. So overall, I’d say the hotel does all the important stuff very well but gets the little things So/ very right too. Thanks to the team; I’ll definitely be back!

Fantastic place to stay in Auckland City. From the easy booking experience through Accor to the welcoming staff at the valet and front desk. Complimentary drinks, complimentary mini bar (excl. alcohol) awesome room with an open bathroom area, clean, super comfortable bed, great look and feel all round. The staff were impeccable throughout. The restaurant food was also brilliant. The only thing I was confused about was no plug in the bathroom area for my hair straighteners. Have stayed at many hotels in Auckland City and I rate this with one of the best by far. Will definitely be back.

I attended the Fluidity: Art & Wine Pairing evening at the gallery and had the most unexpected and amazing sensory experience. Not only were the art and wine thought provoking, but they made me pause for thought and consider the parallels between colours, taste and interpretation. It was intriguing to hear the stories behind their connections. Rachel Rush's artwork was so dynamic and fascinating and so complemented by the Alpha Domus wine. I would also like to compliment Eva, Joanne & Roy (and their teans) for the flawless delivery of such a memorable experience.

While I read other people’s negative review , I thought that it was just individual case. However, I found that I was charged additional 30 NZD in my credit card statement without explanation. Even I wrote to the customer services of ALL. ALL said that SO/Auckland will respond to me. However , SO/Auckland just simply ignores me after I wrote to them directly. Disappointed after staying so many Accor hotels. This hotel is not qualified as a 5 star hotel.

Wow, what a stunning hotel. Stayed here on a voucher from a local charity auction. I had no idea SO Auckland was such an arty hotel. Pool and sauna were also great and the roof top bar was something special. Rooms beautiful but a little dark to get ready Will be my new weekend away hotel