Hotels Near Kenesary Khan in Astana

A truly excellent hotel in all aspects possible! It does not get better than this. Excellence in service, standards, cleanliness, selection, breakfast, room service, attention from staff. Simple a delight to stay here!

Pros: -a stunning view of the city through panoramic windows (recommended for photo shoots😉, photo attached) -cleanliness -presence of a swimming pool -location: in the center, everything can be reached on foot, ideal for tourists. Near mall, supermarket. Cons: -in my room there was a door to another room (there is in the photo, behind the chair) which was not warned about. Through it was heard the conversation and laughter of those living in the next room. At a minimum, you need to warn about this, how to reduce the number to such a number as much as possible - 72% melted SPREAD instead of butter at breakfast! This is terrible for a hotel of this level. - the waiters could not tell how the toaster works, stick a brief instruction to the toaster - tell the waiters at breakfast that brushing the crumbs on the floor is not normal, they must be carefully wiped with a rag and not on the floor, and the crumbs should be removed from under the salt and pepper shakers too!

I recently redeemed my complimentary night with breakfast at the Ritz Carlton Astana and the experience was delightful. Club Connoisseur members benefit from several perks, one of which is a free night in a deluxe room, which oozed luxury and comfort. That night I also took advantage of my 20% off a cocktail master class that was interesting, fun, and relaxing. I would like to acknowledge several staff members who made a great impression on me for their professionalism, kindness, and competence. At check-in, Aslan the bellman, braved semi-apocalyptic weather (gale force winds and sheets of rain) to open the very heavy hotel doors for me and retrieve my bag from the taxi. Altynay, the receptionist, checked me in and gave me a beautiful room on a high floor so I could enjoy a view of the city. Sayan, who is in charge of Club Connoisseur, was there to welcome me in person and wish me a nice stay. Later, after I came back from the spa, I had to go back to reception as, embarrassingly, I couldn’t remember my room number (I’d lost the key card sleeve Altynay had given me with the room number on it). Ulkbek, at reception, quickly found me in the system and kindly offered to give me a new sleeve so I wouldn’t forget my room number again. I accepted the offer! That night I went to the cocktail master class at Mokki and, after Aizhan the hostess (who recognized me!) showed me to my seat, Alexander, the mixologist, made it fun, lighthearted, and educational. I now know how to make 4 different kinds of summer spritz cocktails! I met a French-Canadian couple at the class, and we spoke French a lot. At some point, Aidana, who was waiting on the master class participants, made a great impression on all of us when she asked us in flawless French, which one of the snacks we would prefer! She also was kind enough to give me snacks on soft bread as I have braces and cannot bite into hard foods. The next morning, I had breakfast at Mokki. The eggs were perfect and Symbat made me the perfect weak americano coffee I prefer to drink in the morning. Alfonso greeted me in Italian – always nice to see him! Even Altynay, who is in charge of marketing at the hotel, came to greet me and ask how my stay was going. At checkout, Mukhtar came to get my bag from my room and carry it down to the lobby. At reception, Nargiza checked me out quickly and efficiently and that was the end of a very special 24 hours. At least, this time, Aslan didn’t have to brave the elements when he helped me with my bag to the cab! Apologies for the very long-winded review, but the level of attention I received from everyone I have named (and perhaps some I forgot) required special mention. I felt very special and pampered by everyone and I will certainly be back. The training the Ritz Carlton Astana employees receive is working and congratulations to all!

Nice welcoming by the team, I had luck to have a room with window that can be opened to get some fresh air. Despite the renovation that was ongoing it was quite and comfortable stay. Location was fine for me as my business meetings were close to the hotel and at the hotel, in the lobby bar.

I've spent 10 days in Sheraton Astana in October 2023. Me and my mom had 2 separate club rooms and both of us really enjoyed our stay. The hotel is centrally located next to all the attractions, parks, and a huge shopping mall. The rooms are comfortable, quiet, and spacious. The club room serves excellent food for breakfast and dinner, and offers soups for lunch. The spa is great as well. But the best part of staying at the hotel is interactions with the staff. Everyone is helpful, polite, has a nice, positive vibe, and truly cares about their guests. All the little issues that we had were resolved promptly and readily. We spent a lot of time in the club room and I would like to thank all the staff there for taking a great care of us. I want to especially mention Olzhas the club lounge manager who made every visit to a club room enjoyable.

Nice place. For adequate price comfortable accommodation. Renovation is fresh, the room is not killed, you come in and immediately feel that the condition of the room fund is monitored. There is a teapot, glasses, cup, tea bags (which is very pleasant), refrigerator. Fewer clothes, a couch of comfort. Clean. The administrator is polite, when settled, they immediately release a bottle of water (but I would like to 2 when settled 2 people). There is a net of insects on the window - it was very important for us. The disadvantages are the lack of elevator and location (behind the window noisy). Only for this, I will remove one star, TK owners, I think, have realized in advance that in such a building of perfect comfort cannot be. The good is a conder and the window blocks noise when closing, thank you for that. In a word, if you don't mind doing a constant top-top on the forests, I recommend it, it's cozy here.

The COMMANDING ... Astana ... The hotel is generally good, but does not pull up to 4* It all started with the fact that we and my colleague arrived at 6 a.m. and settled at 7 a.m. to the hotel. When I entered the room, my room was completely dirty and not cleaned. I was offered another family room, but there were no windows in it at all. I insisted and I was taken off my room and I got crazy. My colleague did not close the window, from the first time they could not close and already wanted to offer another room, but the window was closed miraculously))))) In general the room was spacious, but we were at the temperature on the street - 20-30C in the room was terribly cold, Batteries didn't work. In the bath there is no clutch but only glass on half, not convenient, a lot of wool falls on the floor, too there is no dryer, it's a crash simple! Breakfast is very scarce, melts little on the plate, brings little food. In general hotel norms, but there is better!!!

Beautiful hotel of new and modern construction, located near (in the broad sense, because the city is vast and the large spaces) to the attractions of the capital. The rooms are large and comfortable, the spacious bathroom, the very comfortable beds. It is excellent intercontinental breakfast, served at the 17th floor, where a good restaurant is also served. Hotly recommended hotels,including for the unreachable cost of services,which are fast and efficient (in a very short time,they have washed and stretched my clothes,at about two euros each). Thank you very much to all staff, always gentle, smiling and available!

The hotel fully meets expectations. Standard Holiday Express. At the same time, everything is very new and clean. Strict design. Check in and check out was quick. The mattress is comfortable, the pillows are good. A normal breakfast with a small selection of sausages, cheeses, pastries and a very large selection of pickles)

For the amount you pay for the stay the hotel is well beyond the expectations! The rooms are clean, perfect interior, tasty breakfasts. Relatively small rooms, but again for the price they request they are better than most of the hotels and apartments to rent. Nice sitting area downstairs. If you have some time before the flight, but don't want to hang out in the city with the luggage, you can sit here or leave your luggage. Nice and pleasing staff. Generally Hilton Hotels are the best hotels that I have experienced.