Apartamentos Playazul

Good location next to *****. Good for what it’s there for. Wouldn’t advise for families.

Positives - friendly professional staff Negatives - building work ongoing. Dusty and dirty in all areas external to reception. Very noisy location. Very thin mattress on sofa bed. No privacy on the terrace. Walls paper thin, we could heat the man upstairs vomiting. Not for people with reduced mobility. We booked last minute, and while we understand it was a studio apartment, we assumed there would be an actual bed. There is not. We left after one night of no sleep.

Just home from a wonderful week at Aptos Playazul. Spacious 2bd apt with everything you need. Our Apt was right opposite the lift in the X block. Pool and bar area was decent also even if you had to climb stairs up and down. The smaller bedroom had a frosted window overlooking the corridor so was decent privacy. Fans were intergrated into the sitting room and the bigger bedroom's lights and was easy to operate. Was close to all the facilities of Playa de las Americas, Puerto Colon, TF1 Motorway (J73), Fanabē and Costa Adeje making it an ideal base for travelling around the Island

I cannot praise this hotel enough Hospitality beyond a belief We booked a room for three adults, me Michael my disabled wife Teresa and our best friend Colin We requested a ground floor room and asked if there was facility for a Motability scooter i.e. Plugging in to charge and a safe place for it to sit overnight ……we were told over the phone that this was fine … so with that, we made the booking …..we then arrived on the 12th of July for 10 nights. The receptionist were just amazing smiling and very welcoming then…..as soon as they saw my wife In a wheelchair and they looked at the details they glanced at each other and Unknown to us they were talking in Spanish about a better facilities for my terminally ill wife. Suddenly a lady appeared from nowhere very sleek and smartly dressed and said hello……….. I am the hotel manager. I understand you need a ground floor room for your wife. I said yes, we did ask before we booked She then replied I’m really sorry we don’t have this, but under your circumstances, I am prepared to offer you a more suitable room complementary to make sure your holiday is not spoilt we wouldn’t want your stay here to be uncomfortable. I was absolutely gobsmacked. I didn’t know what to say. I couldn’t say thank you enough. She them led me round to a room X111 open the door with a very smart key card , I walked into the room and I just could not believe it. We had a twin room which has just been refurbished she said this room has never been used. I hope it’s to you liking….. well I walked around the room, absolutely astonished The shower was fabulous so clean so modern with a wonderful balcony ……built-in fans and an amazing view of the mountains. we was pinching ourselves while we unpacked our clothes after which we set off to meet the Scooter guy we hire our scooters from we collected them back to the hotel and we were able to plug in our disability scooters was easy access from the rear ramp to manoeuvre in and out of the hotel keys were supplied for access It took a few hours for us to settle in then we maed off into the afternoon the main ***** is less than 10 minutes walk with every bar restaurant club you name very lively, some bars are very loud, however The hotel is far enough away from the noise to sleep without any disturbance even with the balcony doors open The following day after making breakfast in the well equip Kitchen we headed off down into the pool area which is nice and spacious clean and tidy. The snack bar is spotless and the staff are just so accommodate. The lifeguard was helpful and always around to hand for anything you need. Plenty of lounges, so nobody was scratching around lying on the tiles either There is 24 hour a day front desk along with added Security which is under surveillance 24 hours a day so very safe the night security guards are just so fabulous even helping Me with my wife’s handbag to the door when I was assisting her from the Motability scooter I can truly say that

I had very distressing experience at this place. My bag was stolen from inside my apartment,where I had kept the balcony door open. I lost all my documents,money,cards and phone, which made me feel extremely vulnerable and close to a heart attack. While the management did assist with some issues, I believe the hotel needs to improve security measures to prevent such incidents. My vacation was completely ruined by this situation. I hope this feedback serves as a warning to other tourists about the potential dangers at this place. I think that hotel staff have been involved, as the situation seems suspicious.