To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.4
Service4.4
Cleanliness4.4
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All reviews(20)
Positive reviews(12)
Reviews with photos/video(2)
Negative reviews(4)
Evangel
Standard Double Room
Stayed in Aug 2023
Family
3 review
5.0/5
Outstanding
Posted on Aug 11, 2023
The hotel was very nice and clean! The swimming pool and breakfast was really nice too!! 👍🏻👍🏻👍🏻
Guest User
Standard Double Room
Stayed in Aug 2023
Family
1 review
5.0/5
Outstanding
Posted on Aug 11, 2023
We had awesome stay at Sadu Hotel. We enjoyed every bit of it.
Guest User
Standard Double Room
Stayed in Dec 2023
Business travelers
14 review
5.0/5
Outstanding
Posted on Jan 30, 2024
The room is very good and the breakfast is good
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Suolikamusikechenshubao
Standard Double Room
Stayed in May 2024
Business travelers
18 review
5.0/5
Outstanding
Posted on Jun 4, 2024
設施:游泳池、會議室、餐廳
衞生:乾淨整潔
環境:清爽
服務:很好
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Guest User
Standard Double Room
Stayed in Jun 2024
Business travelers
49 review
5.0/5
Outstanding
Posted on Aug 14, 2024
很滿意的地方
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Guest User
Stayed in Jun 2024
Other
3.0/5
Posted on Jun 2, 2024
This modern hotel is located within the Sadu sports and ski-jumping complex. The room was pleasant and mountain views splendid. Hotel has spa and outdoor pool, (only open during day time hence of no value to business traveller), but unfortunately no gym. The onsite restaurant serves good breakfast and a variety of local and international dishes.
Guest User
Stayed in Jan 2024
Other
5.0/5
Outstanding
Posted on Jan 29, 2024
When Musafir booked this property I was having real doubts bcoz I have read so many reviews. But the property really surprised me. The location of this hotel can be little inconvenient as it’s outside the city area. But this is very quiet and very good for people who wants to be away from the city hussle and bussle. Rooms are very comfortable and big. And amenities inside the room is really good. But washrooms doesn’t have door. This can be inconvenient for friends or family staying. In winter they don’t turn on the AC bcoz of it rooms get really hot and zero ventilation. Staffs are nice but they really needs to learn how to handle customers. This can be due to language. People will feel they are rude. Breakfast was really good. They have a lot of variety. Over all I had a real good time.
Guest User
Stayed in Jan 2024
Business travelers
5.0/5
Outstanding
Posted on Jan 24, 2024
This hotel is with the wide range advantages. First of all location near the mountains, in the center of the city ,in front of of luxury mall Essentqi mall. Outstanding service with polite staff, a delightful breakfast experience, and impeccably clean rooms, all complemented by a showcase of national cooking traditions. I live in KZ, but never have seen at the hotel the option with the national kitchen, seriously amazing! The chiefs cooking is really like homemade! Recommend it at all!
Guest User
Stayed in Aug 2023
Travel with friends
1.0/5
Posted on Aug 12, 2023
I would normally do a review starting good points then leading into bad points and leave it like that. This place the 'Bad Points' are potentially life threatening. There is a live 'always on' electrical socket in the shower cubicle. The 'Fire / Emergency' exists are propped open on each floor (which would lead to spreading of smoke incase of a fire) and the stairs are obstructed with beds, mattresses, building materials. The actual fire doors were obstructed by bags of cement (photos provided). That out of the way I'll talk about 'inconveniences' the hot water is inconsistent so you cannot guarantee a hot shower when you want. If your room has a pool view - the music starts between 7 - 730am daily. If you order 'Room service' then the food is delivered uncovered, it moves from kitchen through reception, into public lift, corridor. This includes drinks. There in one door in the shower/toilet area so you can either use the toilet in private or swing the door back to form a cubicle. Before I arrived I checked the reviews and the biggest issues seemed to be breakfast. First day I understood the issue. The food was not fresh (even though I was early), sliced cheeses were old, tray bakes weren't fresh. Potato products (hash browns etc) all tasted like they were prepared the day before and reheated. The prepared eggs, sausages etc were all just warm and again looked and tasted like leftovers. I was in a party of 40, within 3 days 12 of us has food poisoning. I'm not just saying we felt poorly, an emergency doctor was called to the hotel as people were collapsing. I know people say, should have mentioned it there and then as opposed to making a review. I did. I spoke to tour organiser, reception, restaurant manager who brought out the two chefs. They first thought that we had maybe picked up the bug from outside but that wasn't possible. The group had only ate together at the breakfast. This bug spoiled the rest of my holiday and some people are still unwell (5 days later). That aside the hotel is nice, really spacious rooms but could do with some surface cleaning on the walls etc, but it's a bit isolated. You can walk about 15 minutes to 'essential mall' which has supermarket, currency exchange and some expensive restaurants. This was my first hotel in Almaty so I cannot compare to others in the country. I have however travelled to over 35 countries and this hotel is bad.
Guest User
Stayed in May 2023
Other
1.0/5
Posted on May 15, 2023
I recently visited this hotel for my stay in Almaty and, it was horrible.we were 20 group of ladies and they treated us so badly,in bathroom hot water was not coming properly, short circuits were happening, AC were not working,no option in breakfast for vegetarian people. They even charged us for having lipstick marks on towel which can be easily cleaned off,they said it is not washable even made us wash the towel and show them it is washable then also they charged us 50,000 tenga and even called police on such a silly issue.So I would not recommend this hotel to anyone one should avoid this hotel at all cost.
Guest User
Stayed in Nov 2022
Family
1.0/5
Posted on Nov 3, 2022
Unfriendly staff and weird hotel. Staff was totally unhelpful and the rooms too were not good. Avoid this hotel if you want to have a good vacation. Food too was not good. Bathrooms were also bad. Overall staying in this hotel will be a nightmare and you would end up spoiling your vacation. They normally wants to charge customers with any small issue. No co-ordination with the staffs themselves. if you talk with 1 person and he confirms the service the other says that it wont be done. So guys please avoid this hotel to have a good vacation. There are many good hotels in Almaty and if you want to have a good vacation "Avoid this Hotel"
Guest User
Stayed in Feb 2022
Family
5.0/5
Outstanding
Posted on Feb 20, 2022
Had a great stay at the hotel. Extremly friendly and helpful staff. The room was neat and cozy. I would recommend the hotel to those who prefer staying far from city noise (yet Sadu is not far from Esentai mall ~ 5 min, airport ~ 15 min). Definitely coming back during summer time 👍
Guest User
Stayed in Mar 2024
Business travelers
1.0/5
Posted on Mar 5, 2024
Disgusting! Poor interior. Heat in rooms with non-functioning air conditioning. Wooden pillows. The water pressure in the evening is a thin trickle. There is no sound insulation. No breakfast. Dirty carpet in the corridors. At breakfast, 90% of the restaurant was reserved, but there was no one there... the rest of the visitors crowded around the remaining counters with dirty dishes from previous visitors. And this is for the price of 4*???!!!!!!! Lots of show-offs - ZERO quality
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Guest User
Stayed in Jan 2024
Family
4.0/5
Very Good
Posted on Jan 20, 2024
The hotel and rooms are clean and well-maintained. The food is delicious, especially the pizza! It might be something that only Japanese people have, but it would have been nice if there was a bathtub. → I guess that's not normal. I gave it a rating of 4, including the problem of the card key not being recognized.
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Guest User
Stayed in Mar 2023
Business travelers
5.0/5
Outstanding
Posted on Mar 1, 2023
The hotel is located in the new part of Almaty. Shopping center is 10 minutes walk away. Essentai Mall. Check-in is very fast. The staff is attentive and invisible when needed). We upgraded to a deluxe room (non-smoking) for free. The room is spacious, everything you need is there (slippers, bathrobe, soap, shaving, toothpaste, brush, shower caps and cotton pads with sticks). Excellent air conditioning system. Flat screen TV, kettle, tea, coffee, 2 bottles of water. Breakfast is beyond praise - both traditional European dishes and snacks, and national Kazakh ones (kazy, irimshik, Kurt, camel milk, mare's milk, etc.). There is a swimming pool on site, but I didn’t try to use it in winter. A small conference room for 80 people with screens and everything you need. Located in the center, but away from the noisy highway. Great option for accommodation