We arrived around 2, we had been aware check in would not be until 4, but as we would be leaving early on departure day, they invited us to have lunch and stored our luggage. They told us to come back for around 3 to collect our all inclusive wrist bands, when we returned we noticed that our luggage had been taken out of storage, we pointed this out and asked if room was ready. Reception staff then proceeded to have an argument in Portuguese with each other, which was pretty rude, I would have expected more discretion with their argument, not a great first impression. When the room was officially ready, the Porter was lovely and friendly and helped us with luggage and talked through how the air con worked etc, which worked perfectly during our time there. We stayed in a one bedroom suite with a stunning sea view, on the second floor, which also overlooked one of the three pools. Massive rooms, with plenty of storage, the lounge was made up with two single beds for the kids (9&11) comfortable, still plenty of room for a table with four chairs and two decent sized arm chairs. TV on wall and decent sized fridge with ice box. Fresh bottled water supplied daily. Main bedroom; bed huge and super comfy, off bedroom was a decent sized bathroom, twin sinks. The only issue here was that it was a little dark at shower area and the shower gel and soap ran out half way through holiday. Two decent balconies one off lounge and other off bedroom. Separate shower room with toilet was a little small but functional. Housekeeping came each day but it was a little hit and miss, floor was not cleaned each day, grit was left on a floor for a couple of days. Bathrooms could have been cleaned better. Dirty glasses not taken away for days. Bedding was changed if you left a card on bed. We could have complained but we just wanted to get out to the pool! Pool areas really great, one mainly for adults, as quite deep, toddler pool, and children’s pool which wasn’t too deep, when you check in you are given cards to swap for beach towels. Plenty of sun loungers, we found a couple broken but still plenty for everyone, we never had an issue. Pool guy who swapped the towels was friendly. There was also a pool bar, staff also lovely and friendly and hot snacks alongside salads, cakes etc available around 3pm. There are a few snacks before 3 too. You can take snacks back to loungers if wrapped in a napkin or if you prefer you can sit at snack areas, plenty of seats. Drinks poured generously for adults and for kids, there are slushies and ice cream. My daughter (9) loved kids club, staff super friendly and encouraged everyone to get involved but not overall so. Water polo once a day turned out to be very competitive with adults and children playing again each other. All good fun! Breakfast was lovely, great selection for everyone. Again the one wee thing was that fruit juice was obviously watered down on our second day before that it was lovely. W
Very Good
107 Reviews