Hotels Near Celebration Trail in Akron

THIS IS A TRUE WARNING. LOOK AT THE PICTURES. I was in town for a wedding Friday-Monday, 9/23-26/2022. Typically upon check-in, I thoroughly check my room #221. However, due to rehearsals, family meetings & greets, etc, I just checked-in and commenced with the wedding schedule. Due to the fact that I've been in hotel mgmt for over 10 years, I am always considerate of the housekeeping department. In turn, Mon 9/26/22 after showering, I removed all of the linen and made sure all dirty laundry is in a pile. Upon pulling the linen from the beds, I was disgusted and appalled. I immediately called to the front desk and requested for mgmt to come to my room, it was approximately 730amish. The desk agent informed me that there wasn't a MOD on property but as soon as the GM arrived she would inform him of my request. I went to the desk 2xs, the 1st time I showed my pics and video to the agent and she was very apologetic. While standing there the GM Steve Patris walked in. I introduced myself and told him I would come back once he was settled in. I came back down around 10:30-10:45ish. I begin to explain to Steve how I felt and I allowed him to review the pictures & video footage. He apologized and said he would give me points. I informed him that I wasn't a Marriott member, in turn I prefer to get 1 night stay refunded. He stated he couldn't do that and thar he would give me 50% refund of 1 night stay. I informed him that, that wasn't suffice. I then asked him to put himself in my shoes and inquired what would he want. He didn't answer the question. I again reiterated that 50% wasn't suffice and I preferred a 1 night stay refund of $119+ tax. He said he couldn't do that because he needed to analyze the situation. I said well I requested for you to come to my room. I then said we can go now. He didn't move. I then informed him that facts don't lie. The room was despicable. So I inquired again, as a GM you're telling me that you, as the GENERAL MANAGER of the hotel can't refund me a 1 night stay. He said no. I then asked for his boss information. He then passed me a sticky note that he had ALREADY written Marriott's customer service number on. I was like wow, so you were prepared not to help me. After going back and forth with each other for another 5 minutes, I just ended the conversation and he said have a good day ma'am.

Reasonable hotel in Akron.

I was overall satisfied with the hotel room. The ice was very hard and there was no inconvenience in using the hotel room.

We have stayed in this hotel before which makes our recent experience even more frustrating and disappointing. We booked a 2 BR 2 BA suite for 4 adults to attend our sons college graduation from Kent State. We arrived the Friday before as the graduation was scheduled at 10:00 AM the next day, about a 20 minute drive to campus. The first issue was the key cards either did not work or when they did, they worked once and were deactivated. We went to the front desk no less than 4 times and once while soaking wet as we couldn't get in our room after a swim. The clerk thought the batteries might be bad and changed them. That didn't work. She gave us more key cards to last through the night and they also became deactivated. The next issue occurred Saturday morning while getting ready to attend the graduation. We went to turn on the shower in the main bathroom only to notice it was dirty and had a children's sticker stuck to the bottom of the tub. If that wasn't bad enough the shower handle was broken and just spun around. No water, nothing. Also the bath mat was shredded with holes in it. In a panic we called the front desk and they sent a maintenance man. We once again mentioned the issue with the key cards. The maintenance man looked at the shower handle, tried it and said to me in an accusatory manner that someone broke the handle by forcing it the wrong way and he can't fix it without a plumber. I said why wasn't this room checked? I pointed out the dirt in the tub, the shredded bath mat, the broken handle and oh yes, dry dog food that was all over the carpet, which we also mentioned to front desk. He said all rooms were inspected. He left angrily while saying he will get us a key for another room so we can shower. After getting ready and now running late, we quickly spoke to the front desk person and said we need to talk about these issues when we get back as we are now late. When we returned the front desk accused us of ignoring their manager and walking away and also saying that maintenance said there was water in the tub and we broke the shower handle. They accused us of lying. This did not sit well with us and we were incredulous. We are here for a celebration and get accused of lying about breaking a shower handle. The solution was 50.00 credit or move rooms. We were only booked for two nights and the thought of not having a shower made us move rooms. We asked for at least a one night credit and they held firm, accusing us of lying. Additionally, the complimentary soap, conditioner and body washes were either empty or partly full. Even the room we went to shower in had no shampoo. We know this is complimentary but it flies in the face of their claims all the rooms are inspected by the maids and inspectors prior to check in. Obviously no inspection of our room was done as they would have seen the dry dog food, torn bathmat, the filthy tub and broken shower handle. Their treatment of us was disgusting and unprofe

So far its been nice

Kent seems to have only this hotel in the city, other hotels are far away, not very convenient. All aspects of the hotel are OK, the price is slightly more expensive. It’s very convenient to go to the university in a few minutes’ walk. It’s a good choice for a visit to Kent and a temporary study abroad.

This hotel exceeded our expectations. They were friendly and went above and beyond to ensure we had a comfortable stay. Taj (spelling?) at the front desk was especially kind, helpful, and friendly during our stay. She’s was delightful. As a family that frequently travels, book this hotel! I promise you won’t be disappointed. Front desk is helpful, rooms are clean (housekeeping was prompt to visit each day), beds were comfy (pillows were a little too fluffy for my taste), and breakfast selections were better than most.