Quebec City Homestays

The location is absolutely formidable! Opposite the Old Castle Hotel, the rooftop is a surprise, and the beautiful Dahewan has a panoramic view. but! ! ! It’s not easy to find it! On the side of Art Street, ha ha ha ha anyway. Google is not easy to use. I asked the tourist office to realize that it was on his side, haha

A stay at Les Lofts de Buade by Les Lofts Vieux-Québec places you in the heart of Québec City, within a 5-minute walk of Château Frontenac and Place Royale. This apartment is 0.3 mi (0.4 km) from Quebec City Town Hall and 0.6 mi (0.9 km) from Battlefields Park.Featured amenities include multilingual staff and laundry facilities.Make yourself at home in one of the 6 air-conditioned rooms featuring kitchens with refrigerators and ovens. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves.

We rented a loft at the last minute by calling directly down. We told them that we were going to arrive late because we had a reservation in a late restaurant. We arrived at 1:30 a.m., we never had access to our loft. No indication, no good code left there. The emergency service line has no idea how to help us. It was not able to reach anyone from 1:30 to 3:30 AM on Friday night Saturday. We had no other indication than waiting for someone to call us by making us waiting for the corridors. We never had a return of call, never had any excuses, never offered to pay back. I had to insist by calling and I was told that 3 people were too foolish to get back a code and they didn't believe us ... as if we had just done this for 2 hours 30 in the night. And that we had time to get stubborn with them. The supervisor refused to identify, doesn't want to leave his name after we've been hanging on our nose. We refuse to pay our differences and we have not even paid the price in advance. We intend to prosecute these owners in court so insulting.

The hotel is self-service check-in, there is no front desk, and you will be given the password after online check-in. The location is also OK, it is convenient to go anywhere, to be honest, the facilities are good, there are kitchen utensils, pots and pans are all, there is a washing machine dryer, and there are many TV programs. However, the room was not cleaned when I checked in, the bedding was not changed, the sheets and pillowcases were all folds and hair that had been slept, the garbage was not cleaned up, and the trash can was full. Immediately complain to Ctrip, Ctrip's customer service brother is very responsible to help me contact the hotel management staff, but the hotel's reply is too bad, really no way. Praise Ctrip's customer service, thank you! Hotel bad reviews, but Ctrip is absolutely praised.

It was a nightmare for all 5 days. There was a major roof repair work above our unit. Construction work start as early as 7am. We were living inside a construction site. We reported this to Les Lofts, the general administration office, Maina, Responsable Expérience Client,Head of Customer Experience. The response was nothing they can do about it, however, she has also rejected our request to discontinue the booking, and refund us the balance. After rounds of debate, they were initially offer me a 15% discount on first two nights, keeping the booking unchanged. When we request to move to new location on the remaining days, the thing they have done is offer us to ONE location option and claiming it was an upgrade, such that previous offered discount will not longer valid under this new arrangement, all this concluded without our consensus as acceptable solution. This is the exact words, ”We did not require your approval as this was not a choice but rather the solution we were offering as you had refused to stay at the Lofts de la Gare. With that information, you must understand that we will not be able to offer you a discount or a refund. ” With this experience, we lose all confident of any apartment managed by Les-Lofts, due to missing empathy and accommodating attitude toward their customer's disturbed stay. Just from reading her reply, you can feel how arrogant they are after you paid. Following problems were found from stay, - The unit has no fresh air ventilation, and there is no single window can be opened. We complained to them, and they just reply there is a built-in system in the ceiling, which is obviously not effective if there is one. - Our back door exit was taped or blocked, and not able to use the patio during our stay. ( as show on picture ) - No follow up of the FOUND purse in the unit has returned back to its owner, - Noise problem as all rooms located on the ground floor next to busy streets, - Security concern as the private patio is not gated, and we found outsiders using our patio space and left garbage behind that never be cleaned, - Glasses, bowls, cups are old, chipped - are cut hazard, have deep scratches hiding dirt, - The whole floor in the unit is covered with uneven stone, that is a serious tripping hazard for elders or children. - Do not offer cleaning even with 5 days long stay even so much construction dust got blown into the units as we open the door. - When we check out, we found a purse with money inside, likely left behind from previous tenant. We reported it and left on the kitchen counter hoping they will take effort to return it back to its owner. But so far, we heard nothing from them. One, this tells us they did not do thorough cleaning and checking for each tenant, Two, they have little interest to return what left behind back to their customers. Once you made your payment, good luck! Les-Lofts will not get treated you as a customer any more. The management of Les Lofts Vieux-Québec has showed no em

We received great service during our stay in Quebec City. Two roomy rooms for our two families. The kids loved the recreation areas: darts, foosball, billiards, TV room. The adults appreciated the friendly service, from the booking process to our actual stay. We could put our food in the refrigerator, re-freeze our ice packs which is very handy when you’re on a family road trip. Quebec City did not disappoint and we all enjoyed our stay very much. The Auberge is right in the old city so you can walk everywhere.

A stay at Les Lofts St-Roch by Les Lofts Vieux-Quebec places you in the heart of Québec City, within a 15-minute walk of Quebec City Convention Center and Quebec City Town Hall. This apartment is 1 mi (1.5 km) from Quebec Cruise Terminal and 1.3 mi (2.2 km) from Château Frontenac.Take in the views from a terrace and make use of amenities such as complimentary wireless internet access.Featured amenities include express check-in and express check-out. Limited parking is available onsite.Make yourself at home in one of the 5 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Your pillowtop bed comes with premium bedding. 42-inch Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and hair dryers.

With a stay at Les Lofts St-Vallier - By Les Lofts Vieux-Quebec, you'll be centrally located in Québec City, within a 5-minute drive of Quebec Cruise Terminal and Quebec City Convention Center. This apartment is 2.2 mi (3.6 km) from Château Frontenac and 2 mi (3.3 km) from Vidéotron Centre.Take in the views from a terrace and make use of amenities such as complimentary wireless internet access.Featured amenities include express check-in and express check-out.Make yourself at home in one of the 2 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include separate sitting areas and microwaves, and housekeeping is provided on request.

With a stay at this apartment in Québec City (Old Quebec), you'll be steps from Quartier Petit Champlain and 5 minutes by foot from Château Frontenac. This apartment is 0.4 mi (0.6 km) from Quebec Cruise Terminal and 0.4 mi (0.6 km) from Quebec City Town Hall.Make use of convenient amenities, which include complimentary wireless internet access and concierge services.Featured amenities include express check-in, express check-out, and multilingual staff.Make yourself comfortable in this air-conditioned apartment, featuring a kitchen with a full-sized refrigerator/freezer and an oven. A 45-inch flat-screen television with cable programming provides entertainment, while complimentary wireless internet access keeps you connected. Conveniences include a separate sitting area and a microwave.

With a stay at Les Lofts St-Pierre - By Les Lofts Vieux-Quebec, you'll be centrally located in Québec City, within a 5-minute walk of Quebec Cruise Terminal and Quartier Petit Champlain. This apartment is 0.4 mi (0.6 km) from Château Frontenac and 0.5 mi (0.8 km) from Quebec City Town Hall.This smoke-free apartment offers offsite parking.Featured amenities include express check-in, express check-out, and an elevator.Make yourself at home in one of the 16 air-conditioned rooms featuring refrigerators and microwaves. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include coffee/tea makers and washers/dryers.